[Resolved]  Samsung India — cheating customers with no reason without any explanation

Address:

Ranga Reddy, Andhra Pradesh, 500046

I bought my new samsung mobile on 10th june 2018. (Sm-g570fzkgins)
The mobile started probleming battery dysfunction and sudden power shutdowns from the first day on wards. On 15th june i visited the specified service center stated the problem, the customer service engineer didn’t do anything and asked me to update software in spite telling that there are issues with the hardware. Asked me to go back and update software. Even a layman like me do some google around and figure out the problem. They didn’t even check that purposefully.
The problem didn’t resolve and i’ was not even able to use it. Problem is increasing and mobile display is stopped working. On 4th july i went again to that service center and stated the problem. Unfortunately this time i was treated the same way and told that there is some issue with phone motherboard. Asked me to raise a request for motherboard replacement and come back after a week or two. I went after a week to the same place and nothing helped. This time they were telling display issue. Submitted my mobile device and come back.
As things were not clear to me i reached to the samsung support to escalate the case. And unfortunately no good response from customer service executive even the floor managers. Instead of giving me the new device they were forcing me to take the problematic device and telling me that they have already fixed it. I was asked to take the old device from the service center.
As there were no option left for me, i have taken my device, this saturday 21 july 2018. The problem is there. The problem started again in couple of hrs. And it is out o[censored]se only.
I'm raising the complaint here, i’m feeling that i’m cheated badly. And there are no exception as others like fulling customers from the beginning. I need my money back.
Below the request number already raised. (Reference no : [protected])
Uploaded videos and mail references.

Below the mail reference

Hi mr. Clament,
It is very unfortunate that in spite knowing the fact that the mobile is problematic from the beginning you are not giving me the replacement. Even on visit on time to the service center doesn’t help anywhere. As i’m in need of my mobile, can you confirm when i can collect my mobile from your service center?
Also what can i do if all the problems are not corrected?
For the extension of warranty, what is the procedure do proceed with. How the paperwork’s will be done?
Expecting a response from your end.
Thx,
Sunirmal
From: devarapalli clament [mailto:d. [protected]@partner. Samsung.com]
Sent: tuesday, july 17, 2018 7:28 am
To: sunirmal. [protected]@outlook.com
Subject: communication from samsung to mr. Sunir mal - [protected]

Dear mr. Sunir mal,
Greetings!

This is in regards to the complaint of your samsung with model number:- sm-g570fzkgins, bearing serial number rz8k30gzzzp.

It is our best endeavor to provide you with impeccable product experience at samsung. Our products pass through rigorous quality checks which are globally recognized; therefore, samsung products stand out as best as compared to other products in the same category.

Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.

The feedback shared by you regarding the product quality is appreciated. We assure you that we are doing our best to give you a perfect resolution for query and you will find no performance difference in your product post repair. Samsung repair process ensures equated performance of your product to your satisfaction.

We hope that you will appreciate the fact that we want to give you the best resolution; therefore, we request you to bear with our efforts to serve you better by allowing us to repair your unit.

In conclusion, based on our discussion we will not be able to cater your request for replacement of the above said product. Instead we would like to offer you 5 months of extended warranty.

Kindly confirm your decision within 7 working days from the mail you received.

We value your relationship with samsung and assure you of our best services, always!


Best regards,
Devarapalli clament,
Senior executive, customer experience
Samsung india electronics pvt. Ltd.
Desk phone:[protected] extn 1642 (Mon - fri, 08:30 am - 05:30 pm)