[Resolved] Samsung India — compensation of 5 cash back offer of samsung smart utsav 2017 with sbi credit or debit card | |||
Sbi offer 5cashback by using state bank debit and credit card under an Arrangement with samsung india electronics pvt. Ltd (_quotmerchant_quot) From 11 september to 22 octomber2017. Under this customer eligible for 5 cashback on min transaction of rs.20000 or above and maximum cashback will be rs. 2500 per card account. The cashback under this program shall be credited in the account of card holder by 22 january 2018. According to this offer i had purchase samsung double door refrigerator model no: 03 sm rt37m5538s8/tl by using sbi debit card on 5th octomber 2017 through mann electronics (Othorised dealer of samsung) with rs. 35700. Merchant also debit handling charge of 2 (Rs. 700) including with total price of refrigerator. Till date i have not receive any cashback in my account. For that i represent the local merchant and samsung customer care but they not resolved the problem, they said to contact state bank because they gave offer. I also represent the sbi local branch manager for above incidence. But she said that there is no role of our branch in this offer, you direct contact sbi customer care. If local merchant have not right to resolve why you people gave them to right to sell samsung product. By this way, there will bad impression of company due to local merchant. Customer harrased due to inconvience. So i have humbled request to compensate the cashback offer to my account. Do need full this matter. Thanking you. Please find the below attachment. 1. Sbi statement for 5 octomber debit detail. 2. Samsung utsave 2017 offer front/back page. 3. Sbi debitcard slip copy. 4. Retail invoice of mann electronics. Was this information helpful? | |||
Jun 7, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support May 07, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
2 Comments | |||
Comments
Samsung not solve my issues.and when call customer care after sometimes call was disconnected. I hope your solve my issues.my no.[protected]/[protected].in my on7 prime some features not work properly like network mode releted and fingerprints and videos etc.
Reply
1. Mobile hang hota hai
2. Mobile battery low
3. Network issue
4. Mobile heating
Yeh 4 promble hai sir fir mene service centre valo ko dikaya fir bhi yeh promble solve nahi ho pahari Sir abhi me kya karu
Meroko doa chya hai
2. Mobile battery low
3. Network issue
4. Mobile heating
Yeh 4 promble hai sir fir mene service centre valo ko dikaya fir bhi yeh promble solve nahi ho pahari Sir abhi me kya karu
Meroko doa chya hai
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