[Resolved]  Samsung India — Complain regarding samsung tv replacement/repair

Address:	New Delhi, Delhi, 110096
Website:	www.samsung.com

This is to inform you that I have purchased a TV model No. UA-40H4200 invoice dated 27/05/2016. from your dealer Sargam Electronics address 13A, Pratap Vihar 1, near Jeevan Anmol Hospital, Delhi – 110091 (copy of the invoices attached).
That immediately after installation of the said TV at my place the picture and the screen started having trouble.
The picture is hazy, and grainy. There are black patches and lining showing through the period whenever we turn it on.
I made the complaint on 15th June 2016 to your office in this regard. Your service engineer (Mr. Inder and Mr. Vipin) came on 17 June, 30 June and 28 July and failed to rectify the said problem.
I am surprised to see that a brand new TV is giving such problems and your engineers are unable to rectify the same. In fact one of the engineers asked me to pay Rs.20, 000/- to replace the faulty parts of the said TV.
I refused to pay the same since the TV is within warranty period. Thus he did not repair the TV.
You are thus requested to replace the said faulty TV at the earliest and give me extended warranty thereof, otherwise make the full refund to me in this regard urgently and at the earliest.
Sincerely Yours
Deshbandhu
([protected])
New Delhi
Date: 30th July 2016