[Resolved]  Samsung India — Complaining regarding bad service of samsung

Address:	New Delhi, Delhi, 110094
Website:	www.samsung.com/in/support

I have registered a complaint for my refrigerator complaint id is [protected].

3 times i had conversation with customer care executive and regarding the issue.

During 1st conversation with executive - customer care executive assigned a engineer. Engineer name is mr sunil. He visited my house to repair refrigerator but didn't repair it and said there is gas blocking issue, he will come tomorrow and fix the issue. But he didn't come.

During 2nd conversation with executive - customer care executive assigned another engineer mr shankar. He is not visited my house yet.

During 3rd conversation with executive - customer care lied me that he assigned a engineer and cut the conversation.


Here is my last conversation with executive -


Munesh kumar
Good morning! This is munesh. I will be glad to assist you.
11:47:07
Mrng... I have registered a complaint.. Reference number is [protected]
11:47:53
The issue is not resolved yet
11:48:12
Munesh kumar
I can understand your concern and i will do my level best to assist you.
11:48:14
Munesh kumar
May i know your product complete model code, date of purchase and serial number?
11:48:51
I already provide all information in this complaint
11:49:34
Reference number i have mentioned above
11:49:41
[protected]
11:50:54
Munesh kumar
Ir as i am seeing in your data, service engineer mentioned that from the engineer side your problem has resolved.
11:52:15
Munesh kumar
Are you online?
11:53:49
Engineer not visited yet... At least you have to confirm from me that my issue is resolved or not
11:53:58
Munesh kumar
I apologize for the inconvenience caused to you.
11:54:40
Munesh kumar
But sir the no which you provided me.
11:54:58
Munesh kumar
Has this details
11:55:15
Munesh kumar
Are you online?
11:56:31
If engineer not visited... Then how can you say that issue is resolved
11:56:44
Just ask to your engineer
11:57:55
Is he really resolved the issue
11:58:10
Munesh kumar
Ir i can under stand.
11:58:11
Please arrange a new engineer on this complaint... The resolve the issue by eod
11:58:57
Munesh kumar
Ok, i am assign an enginner for you.
11:59:14
Munesh kumar
Please be online.
12:00:11
Ok and make sure he will resolve the issue today
12:00:12
Munesh kumar
Ure sir.
12:00:28
And there is a gas leakage issue... So please let the engineer to to bring all gas refilling tools with it
12:01:43
Munesh kumar
Ok sir.
12:02:54
Munesh kumar
Please be online.
12:03:01
Ok
12:03:22
Munesh kumar
Kindly provide me your details (Complete name, email id, primary number, alternative number, address and area pin code)?
12:03:40
Nitish kumar,
Email - [protected]@gmail.com,
Phone - [protected], [protected],
Address - b258, street number 10, meet nagar, delhi 110094
12:04:46
Munesh kumar
Thanks
12:05:38
Munesh kumar
Is there anything else, i may assist you with related to samsung product?
12:06:53
Have you assigned the engineer?
12:07:39
Munesh kumar
Yes sir
12:08:39
But i didn"t get the sms
12:08:59
Munesh kumar
[protected]
12:09:59
Munesh kumar
Thanks for contact with samsung.
12:10:45
What is this number.. [protected]?
12:11:35
Chatting finished.