[Resolved]  Samsung India — complaint against samsung dealer - meharsons electronics pvt. ltd., chandigarh

Address:

160062

Sir / madam, this is to inform you that i have purchased two samsung tvs from m/s meharsons electronics pvt. Ltd., sco 1096, sector 22-b, near indusind bank, chandigarh. Model of tvs are ua40k5570 and ua32k5570 on 29th jun 2017. At the time of purchase i repeatedly asked the dealer - mr. Satbir singh, whether both the units were display units or fresh. He, confirmed me that both the units were new and company packed and not the display units. He also assured me, that he is not authorized by the company (Samsung) to even sell display units and if there is any problem, he would replace the same with new units. After believing on mr. Satbir's words, i made full payment to the dealer and brought both the units at home. At home when i checked them, both the units were very loose packed and not seemed to be company packed units at all from any angle. One unit 32"(Ua32k5570) also having many scratches at its back. It was clearly seem to be display units. Within 2-3 hours of purchase, the same day, we brought the tvs back to the dealer's place and showed him. He again confirmed that both the tvs are fresh and there is no issue at all. However, he assured me to replace the 32" tv due to having scratches, within a week. We again called him after a week but he again given 10 days time. After 10 days time, he again asked for next one week. I requested him to install the tv as i had already disposed off my old samsung crt tv two months back. The dealer sent a technician to install 32"tv with an assurance that he will replace the same within 1 week even after installation.in couple of days after installation, we also noticed that the tv (32") was displaying 2-3 thin black lines at the bottom, when it is on, which looks some manufacturing defect. Today, i called the dealer again and made him aware of my concern. But still dealer is not replacing the same even after approx one month of purchase and again and again deferring the replacement of defective unit. Sir, i believe, that when i am giving full value of the product, i should be given new and fresh units. But the dealer mehrasons electronics pvt. Ltd. Cheated me by selling old display units as new units and also not replacing the same. I am using samsung tv from last 16 years and trust the brand and its products. Request you to kindly look into this matter and arrange to get my both the tvs replaced with new fresh units as soon as possible. Also please take some strict action against above dealer who is spoiling the reputation and goodwill of a brand like samsung. Hoping for an immediate action from your side.