[Resolved]  Samsung India — Complaint against Samsung Galaxy A5, SM- A500

Address:

Meerut, Uttar Pradesh, 250001

Dear Sir,
1. I had bought a Samsung Galaxy A5, SM-A500 IMEI number 359932/06/174929/8
on 30/8/15 from your Samsung smart café M/s Sekhri & Sons, 178, Bombay Bazaar, Hanuman Chowk, Meerut Cantt. (Copy of bill attached).
2. Approximately in 2nd week of September 2015 we gave the phone to your authorized service centre at Garh Road, Meerut, citing the complaint as - All the three buttons (2 Sensor 1 Center) were not working. They repaired the phone in 2-4 days.
3. After almost one month, the same problem surfaced and was again given to your above mentioned service centre in first/second week of October 2015 and was duly repaired in 3-4 days.
4. In November 2015 again the same problem surfaced with software getting corrupt and was given to your above mentioned service centre. In 3-4 days it was repaired.
5. In January 2016 the same problem surfaced & was given to your service centre at Metro Plaza, Delhi Road, Meerut. It was repaired in 3-4 days.
6. In February 2016 again it was given to your above service centre with the same complaint and it was repaired in 7-8 days as the part was not available.
7. In March 2016 again the same problem of buttons surfaced & was given to your service centre on 3.3.2016 (Copy Attached) by the seller themselves i.e. M/s Sekhri & Sons, 178, Bombay Bazaar, Hanuman Chowk, Meerut Cantt. Since then the phone is lying there. I didn’t even receive any phone call from them.
8. It is surprising that a global brand like Samsung has such a low quality phone & such poor service quality.
9. I request you to change my phone as the same problem is persisting & reoccurring every time ever since I have bought the phone.