[Resolved] Samsung India — Complaint for my Refrigerator which was in non working condition.

Shankaranand Nagaral

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560010

Sub : Complaint for my Refrigerator which was in non-working condition.
Ref: As confirmed by your service engineer compressor which was under warranty is not working due to which my refrigerator is not in working condition.
I had purchased Samsung Double Door Refrigerator Model No RT28K3083SP/S9 from Croma, Rajajinagar, Bangalore dated 12.08.2015 which was working well since 12.02.2017 morning. After some time we noticed that cooling effect of the same has been gone but lights in fridge were on.
I had made complaint to Samsung customer care & I have been informed that she will inform the complaint to their Service center & engineer will visit my home, check the fault & will inform what is problem.
Accordingly, engineer from Authorized Service center of Samsung has visited & checked my Refrigerator & informed me that compressor of my Refrigerator has been blocked & will have to replace the same with new compressor. Since compressor was under warranty period he told me that the will replaces at free of cost. Service person told they will replace after 2 days as they have to request compressor and get it so I said ok but since from 15.02.2017 they are telling they have ordered the compressor part and it is yet to come from Gurgaon till date (02.03.2017) meantime I also calling to customer center asking for status but daily they are telling same thing.

Details of worst experiences of your customer care.

Ask any query they don’t know the information.

Sir, for this my small complaint I am constantly taking follow up with your customer care, service center, dealer, company & junior & senior officials. But result was zero.

My main point was as below. If my compressor is under warranty period company is going to replace it but why they are taking so many days to replace it and why they are not giving details on why there is delay in getting new compressor.
Sir, due to your compressor problem I had lost my 5 injections
Please treat this as most urgent.

Thanking you,
Yours Sincerely,

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Mar 2, 2017

Complaint marked as Resolved

Today (2nd March 2017) Service person came and replaced the compressor. One thing is after submitting complaint here after 30 mins got service person call and serviced the product, I think its just coincidence :-).

Samsung India customer support has been notified about the posted complaint.

Verified Support

Mar 02, 2017

Samsung India Customer Care's response Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd