[Resolved]  Samsung India — complaint on j5 prime

I bought a samsung j5 prime online from flipkart.com as a gift for my sister. I ordered it on july 30th, 2017 and received it in a week. The product was intact. I paid rs.13500 for it. Hardly after a months usage the phone fell down from a small height and bottom part of the screen broke. The service center told we won't get warranty for physical damage and have to pay for replacement of the screen. I paid rs.4500 for the new screen but when i got it back the back button on the screen, multi touch function etc was not working and they said that's how it is. After few days the mic and speaker got repaired. Speaker is not clear and mic not at all working. I went to the service center again and they said still warranty is not applicable and they tried changing the components, but still result is the same. Mic and speaker not working. I had to pay for the service again and they said the phone is new in the market and haven't got any complaints yet, so they don't know what is the issue and how to solve it. Another option they gave is to replace the whole board and that will cost around rs. 7000.

Customers doesnt expect this from such a reputed company and their service centers. I would like to get a new replacement phone or the money i spent. Please help me.

Samsung j5 prime
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Manufactured june 2017