[Resolved]  Samsung India — consumer unfriendly behaviour of your supporting staff

Dear sir
Good evening!
This is in relation to my conversation with your executives of service centre and customer care. I had purchased samsung j8 this july from amazon. Suddenly i started facing issue with charger as it was not charging properly. So, i visited service centre to replace my charger. When i contacted one of your service centre at patna they were saying that they will format my phone and keep my phone for as long it will require before changing the charger. Therefore, i contacted customer care they too said that samsung has such rule according to which they will keep the phone with them and will keep it till the charger is changed. If it takes long to change the charger then they will keep the phone for that period too.
Now what kind of rule is this. It will cause grave injustice to the consumer. For changing a charger why do you need to keep my phone and why will you format my phone. This was not expected from such a big company like yours. When i asked the customer executive to connect me to their senior officer he rudely hung the phone. This is the behaviour your personnel has towards the customer. This all prompt the customer to knock the door of consumer forum and i tink i should too knock the door. Now tell me why you have such unjustifiable rule which is against consumer welfare. You are answerable to the consumers being a ceo.
This kind of behaviour will certainly bring down your sell in the market as i will never ever buy your product again and will never suggest anyone to buy your product.

Really disappointed

Swetanka
Practising advocate