[Resolved]  Samsung India — customer service

Address:

New Delhi, Delhi, 110091

My samsung smart-phone developed a defect yesterday, so this morning i called the main help number of the company. The polite young woman who answered said, after operating the phone remotely with special software, that she could find nothing wrong with it and that i should take it to a service centre. On the samsung web site i found that care point is close to where i live. A phone number, [protected], is given and also the e-mail address [protected]@gmail.com.

I called the number and a man who said he was sunil bansal answered. I asked about working hours and he said they didn't close for lunch. Accordingly i reached the place around 12.30. When i asked for s. Bansal i was asked my name. I said i had explained my problem over the phone but had not given my name or been asked for it. I sat down to wait.

In a room marked "customer interaction" (Or similar) were two men, one of whom was almost certainly s. Bansal. They were talking constantly and loudly.in the hall where i sat was a long desk behind which were four or five young employees. One of them dealt with three customers while i waited and the others either chatted amongst themselves or did nothing.

I was ignored for 30 minutes or more, after which i quietly walked out. This is how samsung's service people in east delhi behaved towards a customer, a grey senior citizen who walks with a stick. Might this be related to my beard and to the tehmat i wear?