[Resolved]  Samsung India — defect in samsung s8 plus front glass

Hi,
My name is Debendu Ghosh and recently, on 7-APR-2018 (Saturday) I bought a new Samsung S8 plus the back version. I bought it on my wife's name Mrs. Bidisha Goswami. After a few days(either on Wednesday 11-Apr-2018 or Thursday 12-Apr-2018 night), I noticed that on the border of the bottom bezel there was something spot like on the glass. I could notice it only when I tried to see it under bright light. I thought it was dust or lint or something thus, I went ahead to wipe it off the glass with the cloth that I use to clean my specks. Unfortunately it did not go away which is when I realized that it was some kind of defect in the product. Since I work in the night shifts I thought of taking it to the store from where I bought it on the upcoming Saturday or Sunday (i.e. 14 or 15 Apr 2018). I called up the store (Touch tech telecom, HSR layout, bangalore, india) and they said that I will need to take it to the service center to get the issue resolved and since the service center stays closed on Sunday, I must visit on Monday (16-Apr-2018). I went to the service center on 16-Apr-2018 and I asked them to find out if there was a defect in the phone. They could not find or see it. They saw it only when I told them where it was and how you could see it (i.e. by trying to see it under a bright light). They said it is some kind of stone crack. To which I said a crack that small how do you think it have happened given the fact that it has an A class gorilla glass. They took some pictures of the phone and said they would send it to the Q and A team and get back to us with their answer. I knew what was going to happen. I knew that Samsung would say it is not our fault and it is the customer's fault and we cannot do anything about it. And that is what happened. I received a call today and the service center people said the Q and A team has mentioned to educate the customer that it is a physical damage and they cannot do anything about it. Now, it has been just few days barely 10 to 11 days and Samsung is denying the fact that there is a defect in their product. I know as customer I cannot fight with such a big tech giant but let me tell you something that you have lost a potential customer today who was a die hard fan of your products. My colleagues and family members told me not to go for Samsung S8 plus rather to go for One Plus or Apple but I stuck with you people which now I know was a big mistake. I have a Samsung smart TV, home theater, other Samsung phones. But going forward I will make sure that neither do I nor do I let any of my family members or colleagues go for your products. It is really disheartening. I spent Rs. 54000 on the phone thus, you can imagine to which class of customer category I belong to. None the less I am very very disappointed and I only wish if you could have helped me to retain me your valued customer for the days to come. Product code SM-G955FZKD, IMEI : [protected]

Thanks