[Resolved]  Samsung India — defective j7 max mobile

Address:

411017

Hello,

I purchased j7 max from croma on 1st may 2018. After 4 days o[censored]se, i started seeing that the 4g network is continuously getting dropped. Later after 15 days o[censored]se, the phone got hanged (3 times) and got shut down. I was not able to restart the phone (Not aware). Runned to croma store, they restarted the phone. But still i was continuously facing the network issue. Today i had been to samsung service center (M. M. Service, pimpri-411017). They informed that they will need to change the motherborad (Which is not available with them). They asked me to go to other samsung service centers in pimpri chinchwad area and check with them if they have the motherboard with them. As a customer, can you please let me know, if i have to personally run through all the service center to get my mobile repaired or replaced? Should this service not be provided by samsung?
After many decision i decided to purchase j7 max but was not aware if a defective product will be sold to me.

I would seriously request to get my mobile replaced. I would not recommend that the mobile should be repaired. It is only 45 days i am using this product. There is still 10 months to go to get the warranty expired. What will be the guarantee if my mobile is repaired and it won't give any problem.

Strictly - please replace the mobile with the new one.

I have attached a screenshot on the network that got dropped on 14th may 2018. I could not capture earlier screenshots prior to 14th may 2018.

Please... Do the needful.

Regards,
Prakash