Samsung India — Defective products | |||
Dear sir This is to bring you kind notice that i have purchase a handset of your company model no: sm-c101, imei no: 356985/05/099750/3, serial no: cn1d6029pkh on dated[protected]. Since i have purchase your product dated[protected] i have been facing problem and now i have really fed up by your product. There is no service available in my home town kanpur city. Four times this product has been repaired at your lucknow service centre first time at agarim technology and rest in f1 info solution. as i am a residence of kanpur and doing job at iit kanpur so you can very well understand how difficult for me to get the service so many times. Details mentioned below regarding services taken: 1. june 2015 2. september 2015 3. march 2016 4. june 2016 We have been regularly in touched with samsung ceo desk during all the above services. They are not give me the refund of my handset with my 2 year extended warranty amount as it is now not possible for me to go lucknow and take the services. Was this information helpful? | |||
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Samsung India customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Sir,
This is in regards to complain of my Samsung Handset model code (SM- C101), bearing serial # serial number (CN1D6029PKH).
This is your best endeavour to provide me best product experience but this time i think you are not able to provide me best product experience because of some problems in electronics items are due to manufacturing fault. In that case the company either replaces the product or fully refunds the customer money or give some option to take any other phone with the difference paid by customer. If your products pass through rigorous quality checks which are globally recognised; then why am I facing the problem? If Samsung products stand out as best in terms of quality and service then give me another good quality phone only then I will see you whether you are right or wrong. It's a pragmatic word not a just talking or mailing.
I think customer satisfaction is the index of your company's reputation and you are spoiling your company's reputation and I don't know why?
If Samsung always believe that customers are the best judge and may help with improving our products then i am telling you that product is not success because I start to face the same problem within 3 month of purchase of a new phone. Therefore, I give you every feedback regarding my phone.
If Samsung appreciated my feedback shared regarding my product quality then you have to take a decision in the favour of customer. Refund the full money with extended warranty.
(During this span of time, like any other thing, its usability and novelty goes down which is termed as depreciation. The customers use the product to its full functional capability till the time it depreciates to a level which is beyond repair. Samsung keeps the fact in mind that the customers have utilised the product till such time it was not beyond repair and thus give the adjusted value as a refund on goodwill basis keeping customer satisfaction in mind; therefore, a full refund is beyond possibility.) Said by Samsung
I am fully agree with this what Samsung is telling to me but during that span of time i am not able to use that phone because Samsung is not providing the services in my home town they are providing the services to next city which is so far from my hometown may be 150 kilometre but 3 to 4 Samsung service centre are near to my home town but they are not providing the services to me I don’t know why. So in whole year during my warranty 6 to 7 months phone was in service centre then when i utilised that product. So how can you depreciate the prize of phone? Phone is never in fully functional mode. That why customer (I am) not satisfy with this decision.
Also you have not written about what refund regarding my extended warranty. I purchase that warranty because after taking 4 services my phone one year was near to end so I have no other option to prove you that my phone have manufacturing fault. After 1 year 3 months over Samsung feels that Yes there is some problem so you have to return the money to customer but if i have not purchase that warranty then Samsung simply tell that 1 year over we cannot provide you the services regarding your phone. Samsung did not give me any option or way to prove my word that why i purchase extended warranty. I am not using that product and Samsung is refunding my money than they have to refund my extended warranty money because I am not using your product then how i will use your extended warranty.
If I am agree whatever refund is given by Samsung regarding my product then you have to refund that money with full money of extended warranty. Otherwise Samsung will give me another option to buy a new Samsung phone and the difference amount will paid by customer also whatever the extended warranty difference of new phone will also pay by customer.
If there is any word used or say by me who hurts the Samsung people then please give me sorry. Also if any quarry fell free to contact me.
This is in regards to complain of my Samsung Handset model code (SM- C101), bearing serial # serial number (CN1D6029PKH).
This is your best endeavour to provide me best product experience but this time i think you are not able to provide me best product experience because of some problems in electronics items are due to manufacturing fault. In that case the company either replaces the product or fully refunds the customer money or give some option to take any other phone with the difference paid by customer. If your products pass through rigorous quality checks which are globally recognised; then why am I facing the problem? If Samsung products stand out as best in terms of quality and service then give me another good quality phone only then I will see you whether you are right or wrong. It's a pragmatic word not a just talking or mailing.
I think customer satisfaction is the index of your company's reputation and you are spoiling your company's reputation and I don't know why?
If Samsung always believe that customers are the best judge and may help with improving our products then i am telling you that product is not success because I start to face the same problem within 3 month of purchase of a new phone. Therefore, I give you every feedback regarding my phone.
If Samsung appreciated my feedback shared regarding my product quality then you have to take a decision in the favour of customer. Refund the full money with extended warranty.
(During this span of time, like any other thing, its usability and novelty goes down which is termed as depreciation. The customers use the product to its full functional capability till the time it depreciates to a level which is beyond repair. Samsung keeps the fact in mind that the customers have utilised the product till such time it was not beyond repair and thus give the adjusted value as a refund on goodwill basis keeping customer satisfaction in mind; therefore, a full refund is beyond possibility.) Said by Samsung
I am fully agree with this what Samsung is telling to me but during that span of time i am not able to use that phone because Samsung is not providing the services in my home town they are providing the services to next city which is so far from my hometown may be 150 kilometre but 3 to 4 Samsung service centre are near to my home town but they are not providing the services to me I don’t know why. So in whole year during my warranty 6 to 7 months phone was in service centre then when i utilised that product. So how can you depreciate the prize of phone? Phone is never in fully functional mode. That why customer (I am) not satisfy with this decision.
Also you have not written about what refund regarding my extended warranty. I purchase that warranty because after taking 4 services my phone one year was near to end so I have no other option to prove you that my phone have manufacturing fault. After 1 year 3 months over Samsung feels that Yes there is some problem so you have to return the money to customer but if i have not purchase that warranty then Samsung simply tell that 1 year over we cannot provide you the services regarding your phone. Samsung did not give me any option or way to prove my word that why i purchase extended warranty. I am not using that product and Samsung is refunding my money than they have to refund my extended warranty money because I am not using your product then how i will use your extended warranty.
If I am agree whatever refund is given by Samsung regarding my product then you have to refund that money with full money of extended warranty. Otherwise Samsung will give me another option to buy a new Samsung phone and the difference amount will paid by customer also whatever the extended warranty difference of new phone will also pay by customer.
If there is any word used or say by me who hurts the Samsung people then please give me sorry. Also if any quarry fell free to contact me.
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Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd