[Resolved]  Samsung India — defective refrigerator model no. rh80j8132m

Address:

400036

RH80J81323M purchased on 25TH June
This is to place on record the extremely disappointing and unprofessional after sales service provided in respect of the captioned refrigerator purchased by us not more than 12 months back from 13 August 2018. We have been complaing about the problem since few months from the date I have purchased. To ensure proper upkeep of the appliance, we went a step further and procured a 2-year Annual Maintenance Contract (AMC) with IDEAL TRADERS on 18th may 2018 in respect of the captioned refrigerator, and it is appalling to mention that the service provided by the dealer KOHINOOR TELEVIDEO PRIVATE LIMITED as well as the maintenance contract personnel has been totally substandard and unsatisfactory, and contrary to the stalwart reputation that Samsung enjoys worldwide and as would be expected to be of its dealers / distributors as well.

There have been repeated issues with the refrigerator cooling and inability of the freezer to effectively perform its functions. We have had many cases of food spoilage due to this product inefficiency. Consequently, repeated complaints have been registered with the company. Pursuant to a couple o[censored]nsuccessful attempts of technicians to resolve the issues, where they even replaced some parts Main PCB, fuse and sensor etc now the technicians have stopped entertaining our complaints and require numerous follow-ups from our end before they actually attend to the complaints.

It was only when we raised hell with the dealer KOHINOOR TELEVIDEO PRIVATE LIMITED and threatened to register a complaint with the parent company that a senior technician Mr. RAGUNATH AND MR. ASHISH came to inspect and assess the situation. We have now been informed by the said Mr. RAGHUNATH AND MR. ASHISH that we have been sold a defective product by the dealer and the problem is a major one requiring a potential replacement of the appliance. But later he again visited on 13th August and asked us to wait for couple of more days. He also tells me that you open the fridge more than 10 times in a day thus therefore it is bound to have problem. He has also stopped entertaining our complaints and require numerous follow-ups from our end before they actually attend to the complaints.

We urge you to look into this matter and provide us with a new refrigerator of the same category as a replacement for this current defective one. We request you to deal with this matter in a manner befitting a company of your standing and we expect that you will ensure our utmost customer satisfaction.

Yours truly,

Jitendra Jain
[protected]
Mitali Jain
[protected]