[Resolved]  Samsung India — Defective samsung led television

Address:	Alappuzha, Kerala, 690503
Website:	Samsung

To whom it may concern:

I am contacting you after over two months o[censored]nsuccesful attempts to resolve my issue with the samsung company. I purchased a very expensive samsung tv for 2 lakh and tenthousand rupees ($3200 dollars) less than three years ago for my elderly parents who live in kerala, india-which has now stopped working. Samsung has admitted to the television having a fault. When i asked what samsung would do to either repair or replace the television, i was told that my only option was to purchase a new product or pay an additional rs.69, 222.54 to repair the defect. Please see email thread below, i have also attached all correspondence from samsung to this email. I purchased a samsung because of its reputation for quality and reliability. The fact that this television has stopped working within three years is greatly disappointing. More so the fact that samsung is not willing to repair or replace the television is even worse. I want every unsuspecting customer to know that purchasing a samsung product is a risk and they are unwilling to repair or replace their own defective products. I am now forced to save for another six months to replace my parents gift-i will be sure not to purchase samsung. Please disseminate this warning as widely as possible.