[Resolved] Samsung India — defective samsung memory card evo 32 gb | |||||
Dear sir, 1. I have purchased two memory cards from amazon in apr 2016 and are under warranty for 10 yrs as mentioned on packing card). I have bills and packing material with me. 2. Now one 32 gb card become unserviceable and i approached to amazon, the replied that go to samsang and get replaced or bring 'service denial letter' for further action. 3. I went to samsung collection center nehru palace new delhi, they say it is a impoted card hence doesn't fall under warranty in india, and advised me to contact supplier (Amazon) for replacement or refund. 4. I spoke to amazon again & they told that it is a legal responsibility of samsung to honor warranty of their product. 5. When i contated once again to samsung they asked me to contact (Support. [protected]@samsung.com), and even after reminder they didn't responded but saying that they will respond within 24 hrs. 6. Please do the needful on priority, and suggest me what to do. Is it not a case of totally denying of warranty & responsibility. Thanks Rc sharma. Was this information helpful? | |||||
Jul 23, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jun 08, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||||
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