[Resolved]  Samsung India — Denied for compressor warranty by Service Center

Address:

401107

With great disappointment and dismay, I would like to bring this "UNPLEASANT & UNPROFESSIONAL" experience by your Authorized Samsung Service Center, which address is Shop No.8/9/10, Sai Arpan Bldg., Sai Complex, Nr. PG Vora School, Mira Road(E), Dist. Thane – 401107, Tel:[protected] / 65650668, E-mail: kalpataru.[protected]@gmail.com.
Service Engineer: Mr. Abdul.
Pls note that my Samsung refrigerator stopped working due to no cooling in June’16 and for same i managed to contact on customer service toll free no and registered my compliant to check the exact issue. Compliant no. [protected] was provided on 08-July-2016 and Service Engineer attended the fridge at home on 10-July-2016 and after checking found the exact issue that the compressor is in-operational and required to be replaced. For same have paid the 340 rupees of attendance charges and also I have signed the service report which has mentioned that the compressor required to replace with realy switch.
As per Service Engineer: Mr. Abdul recommendation, I confirmed him to replace the compressor and estimated cost Rupees 2200/- (compressor and relay switch) was advised under warranty of compressor. He told me that we have to pay 5000 rupees for the one shot and rest of the amount will be reimbursed after the repair completed.
He told me that it will take time to order the compressor and will update once received.
Calls were made to him but was not picked up by the service engineer to know the status of progress on this issue. Later i was able to communicate him and he told me that he need the copy of bill is required.
For same I called up again to Samsung service Toll free customer care and asked him to provide the copy of bill to your service center. Still no bill was provided to service center.
Then I requested to my Samsung dealer to provide the bill, which I received and same was provided to the service center, then Service Engineer: Mr. Abdul promised to replace the compressor on 07-Sep-2016, but on 06-Sep-2016 he refused to do the replacement with no reason.
I was really surprised about the Service Center reply upon denied to do the replacement under warranty and was asking to do the replacement without warranty which cost is 10, 500 rupees for the refrigerator which is still under warranty and purchased date is 16-July-2016 and refrigerator stopped working in June’16.
I also had called up on you toll free no on 07-Sep-2016 and they promised me to reply by today 08-sep-2016, but so far no reply from your end.
In view above I am writing this matter to you.
Shall await for your positive response on above and not to have any more harassment to me.
Best regards
Parshant Arora
[protected]@gmail.com