[Resolved]  Samsung India — Display issue

Address:

Allahabad, Uttar Pradesh, 212212

I love Samsung brand; I really do which is why I continue to use it despite a series o[censored]nfortunate incidents over a decade. I purchased a Samsung Galaxy A7(2016) handset Serial no. RZ8H20CYDPN IMEI no. [protected]/01 for Rs 27000/- from Reliance Digital Store, Allahabad, Uttar Pradesh. On July 5, 2017 my phone shows little spot on screen but 2 days later the spot spread to the whole screen and screen went blank. On july 8, 2017 i visited samsung serivice centre and they clearly denied to operate my mobile under warranty. My phone is under warranty. There is no physical damage, breakage or even scar on phone till date.

While returning my cell, i was told that i have to pay an amount of Rs. 6200/-to get my mobile repaired. I will be taking legal action for my loss and deficiency of service. Company may asked for replacement, or at-least repair the defective part free of cost. They are demanding some rupees for repair. It is injustice to ask payment during warranty period. Please take action against this problem and resolve them or either go for consumer forum. Because i am facing lot of problems and harassment from handset.

Would request your intervention as it is under warranty. Looking for a favourable reply at the earliest.

Regards
Vipin Bhandari
Manauri
Allahabad 212212
Uttar Pradesh
Mobile No- [protected]