[Resolved] Samsung India — Earphone

devidas N

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400056

Sir, I visit samsung service centre at mobile cool1 st floor damaji shamaji industriel estate veera desai road andheri west mumbai 400058. i purchase samsung galaxy j7 prime from milan eleceronics andheri west on 6/1/2017. My phone is working fine but earphone is not working. your service centre engineer told me to bring mobile for update the software. and data will be lost. and that is your policy. My self i m a computer engineer and i have 25 years experiance.
other earphone working with same mobile. i don't know what is logic to test earphone or update software to mobile. sir you don't have spare mobile to check earphone.
kindly send your terms & policy on my email devidas.[protected]@gmail.com
i m going to consumer court regarding your policy.
Also i m selling samsung led screen to my custmer for last 10 years

Was this information helpful?

No (0)

Yes (0)

Mar 2, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Jan 26, 2017

Updated by devidas N quote [protected] toll free number 180040-samsung(267864

Jan 26, 2017

Updated by devidas N Mu contact number [protected]

Verified Support

Jan 27, 2017

Samsung India Customer Care's response Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd