Samsung India Electronics Pvt Ltd — Water dripping from the back wall and condensation on trays

Address:

New Delhi, Delhi

Hi I made a complaint of the water dripping issue on 13 Sept 2013. The inside back wall of the refrigerator has water droplets accumulating and dripping. The trays and the vegetable basket too have water condensing on, as well as inside it, resulting in water dripping onto fruits, vegetables and rendering them stale. We have to keep small utensils all over the refrigerator to ensure it doesn’t drip on injections/ medicines and other eatables that become gooey because of this problem. Your engineer came on 14 Sept 2013 and told us to shutdown the refrigerator for 2 days and assured us the problem would be resolved. We did the same but to no consequence. We lodged another complaint and the engineer came on 7 Oct 2013, cleaned the drain pipe, asked us to shut down the refrigerator overnight and again assured us that the problem will be resolved. No change. Lodged a complaint again, the engineer again came on 9 Oct 2013 and same hollow promises. I thereafter submitted a complaint at your website, after which an engineer visited my house, took some pictures and apparently submitted it to Samsung. Thereafter another engineer visited us on 21 Oct 2013, took photographs of the refrigerater, acknowledged that there is “moisture” problem (when he clearly saw puddles and droplets of water dripping……..strange that he would call it “moisture”!!) and offered to refund the cost of the refrigerator after deducting 44%!!! It is clearly evident that there is a manufacturing defect and the engineers are just taking me for a ride. The refrigerator is maintained at -15 and 4 degree Celsius constantly. The refrigerator is only 2 years old, an expensive gadget purchased for Rs.46, 222 (VAT 12.5%). The one I purchased 15 years back is still functioning (God bless Godrej) and Samsung has become dysfunctional in 2 years!! I demand nothing less than replacement of the faulty refrigerator; refund after deducting 44% is not acceptable to me. How did Samsung arrive at this amount? What is the logic? Why should I as the consumer bear this loss when I purchased this refrigerator expecting it to function for many many years? I am forced to approach consumer forums to get a replacement for a very expensive gadget that has now become a headache, with no response from Samsung. The vegetables are rotting, there are more water collection utensils than food inside, there is no humidity control, water dripping all over!!! It's a joke!!