Samsung India Complaints & Reviews

This is all bad and worst experience from samsung company. How can regular customer enjoy the benefits of above exclusive offer when there is no availability of coupons from last three months. And the smart club executives are so rude and arrogant. I will never purchase samsung products in future and never recommend my friends to buy products from samsung exclusive stores like samsung smart plaza.

Hi sir,

I live in kanchipuram, tamilnadu. Here we have an authorized service centre for samsung mobiles named "hitech solutions". I gave samsung a8, samsung j5 for service but they are saying it as out of warranty and suggesting outside shops for service and getting commission from them even for software complaints they are doing the same. The manager name suresh and service engineer name is jayavelu. They are not giving bills for the service done and get bribe from outside shops for the service. Please look into the issue. We are not able to rely on the authorized service centre and give the mobiles.

Hello team,

As ur inform i had been visited to nearest samsung service centre and discussed about my mobile, they are telling me to pay the money for the screen replacement but i will not pay a single rupee and i[censored] guys won't replace that worst quality mobile with 48hrs.. Im going to take very strict action regarding this as i suffered a lot because of this mobile.. What guys still waiting for not resolving my issue, do you guys want to take my life and my family life because of that low quality mobile which gets heats like a iron box, and hangs like a traffic jam and no battery backup... Keeping that mobile is big waste... Else can keep a basic mobile... My screen got damaged and i'm keep informing you guys several times more than 10times... I just don't want this mobile... I am really fed up of spending my money for this mobile. I'm not gonna give a single rupee for anything as it is not even completed 1year also and i'm facing lot of issue with this mobile.. If this issue is not been really get resolved within 48hrs i will not gonna be quiet straightly i will go to press and establish this news in the news paper and also file a case in consumer court..

Please find the attached job sheet copy : [protected] and also the mobile purchase invoice copy.

Regards,

Mahendra (Public tv press reporter)

Ring me :[protected]

I purchased one led 49" tv set modelua49k5100 of samsung exactly after 17 days after purchase it went out of order. Complain lodged. Till the end of third day nothing done. I want replacement.
The tv set went out of order on 17.07.17.
Date of purchase 30.06.17.
Problem is picture not displaying properly. When switched off the tv set is perfectly ok.
But when tv set is switched on it is looking as if the screen is broken.
Urgent replacement of tv set is required.

I have buy a5 2016 edition of samsung company and the set was in warranty period till 12/4/17 and i was pay to samsung care rewari to extend the warranty for 2 years so after that the battery swallowed and the backcover which is of glass will broken and i take that phone to samsung care rewari and they charged also for the glass.
[protected]
[protected]@gmail.com

Sir,
I had purchased a samsung refrigerator model no-0gcj4abj200059, for which i paid a amount of rs. 106000.00 on 15th may, 2017.
Two weeks later, the instrument gave problems related to the 'ice and water dispenser'. Accordingly i informed' great eastern treading co.', red stone, g. S. Road, guwahati-6 from where i had purchased the refrigerator. Promptly the agency sent a mechanic to examine the instrument and do the needful. He expressed his inability to find the solution. However, he filled up a form and stated that the service center would in day's time depute a technician to give a demo, fix the problem etc. This happened around the first week of june. Now it is almost close to two months since i have not been able to use the particular facility.
Having invested a sizable amount on the refrigerator, it is disconcerting to see the indifference and negligence of ' great eastern treading co.'. Besides reflecting utter lack of professionalism the agency has inflicted hardship on an innocent customer who has enormously busy work schedule. To say the least i would question whether this agency should at all be authorized to deal with sales of dignified company like samsung.
My experience with ' great eastern treading co.', has become eyeopener to a number of acquaintances about the quality of service being rendered. I request that the matter be attended on priority, so that no further escalation is required.

With regards,
Dr. Ila das
H no-4, bylane-1, jerenga path
Jayanagar, sixmile
Guwahati
Assam-22

I bought my samsung s7 edge in october last year. Four months after buying it started heating. Shown to service centre. They did a factory reset and it was okay. But moment i downloaded apps. It started heating again upto 56 degrees. It bis easily the worst phone i ever bought and going to be my last samsung phone. I bought previous flagship s2 at launch and it was damn good. This is just draining battery in heat

Service centre bill no.[protected] dated 19.7.2017 and customer care ref. No.[protected]
My phone j72016 is under warranty as purchase date is 5.8.2016. There is no display in the phone. There is no physical/external damage showing as such. While visiting customer care, they refused to take it under warranty in assumption that there may be external damage state that i[censored] reluctant to pay cost of led i. E. ₹5000+, you have to pay inspection charges around ₹250. This is highly unjustified. I told them to write their assumption in remarks column of job card which they refused. Please do needful.

Congrats for you hectic customer service.
I got samsung tablet a in december 2016. And i am facing huge problems from day one. I has been updated software twice but still problem is same. My tab doesnt work even for a single second. And now i has been given up that i will get any resolution from samsung. I was huge fan of samsung brand. I always used only samsung brand. But now i cant trust anymore due to this incredible service. You are doing really fantastic job that's why new brands like vivo and oppo defeating samsung brand. Excellent keep it up.

Dear samsung india,
Well it seems like i recieved a defective product from the start itself. After buying my s7 edge in just over a week ended the screen showed up with a dead pixel lining.
But since your company's after sales states than after a week of the purchase it doesn't replace it's product. Just a free repair. Unlike other manufacturers. A issue of manufacturing defect is met by repair not a replacement even for...

Sir,
With due respect, i would like to inform you that i purchased a samsung galaxy s8+ by pre booking through one hrough one of your authorised outlet, bm squarre at silchar town dist cachar, assam. I got it on 03-05-17. But instead of the free offer, wireless charger, a free tumi cover was offered in my galaxy app. When i approached the my. Galaxy team at their website, i was asked to submit 1) the pre booking mobile no. 2) the pre booking sms screen shot 3) the invoice copy. I forwarded them all. Then they stopped responding suddenly. My pre booking mobile no is [protected]. The imei no is [protected].
Can i request you to help me.
Secondly, the loud speaker of my phone has gone wrong. No my fault. Can i get a new set.
Yours faithfully,
Ng. Surendra singh.
[protected]@gmail.com.

I have purchased a refrigerator from great eastern, kankurgachi on 30.07.2017 and got it delivered on 07.07.2017. On 8th july some person from samsung co came to install the fridge and he was shocked to see the condition of the fridge (After unpacking), he asked us that you have purchased the product second hand/used or what??? We said no, wr have paid for a new fridge. Becoz there were a big mark/ damage on the front of the fridge andmore shocking thing was that the compressor behind the fridge was rusted. Now from last 7 days samsung co is saying we cannot do any thing u please contact great eastern and great eastern is saying we cannot do anything you contact samsung co. Now we dont knw how to get a new fridge or our money back. Please help us. From: shruti sikaria

Its been 2 weeks we have reported a complain for the repair of refrigerator, a person came and inspected and said he will bring the parts soon but its been 10 days no response from them, and no one is picking up the phones at samsung service centre and no one has come to repair very bad service. If this is my experience i will never suggest samsung again. Please do the needful orelse i have to escalate it to next step.
[protected] please do the needful.

I have already raised a complaint regarding this to samsung and they are still asking me to wait for more days. I am using a7 2016 and suddenly there was some fault on my handset's screen, the service centre have repaired it, however they have damaged the handset as there was several scratches on the home button and they didn't bother to fit the back glass properly. Now, i want a full replacement as they have already damaged it but they ate denying to replace the handset. It is a 3 months old handset. Please suggest.

Sir
We have a ml 2161 samsung printer
The issue with it is that it is not responding or we can say its not getting started.
It is seriously a pain as we are unable to process our work due to this problem..
Can you please send your technician to the below mentioned address

E - 793 lower ground floor
C. R park
Near market no. 2

Thanks and regards
Ankesh dhingra
[protected]

Dear sir/mam,
I am raviraj singh, live in jabalpur (Madhya pradesh) already mail after some day regarding samsung mobile a710 fd zmodel no. Discusse led display relayed gap and not work back button. Jabalpur gate no. 4 samsung service center. You call me and i am another go to service centre. But another same report. Your services is very bed. Service center person my mobile submitted 12/07/2017 and service center sms me last sunday 16/07/2017 your mobile is repair and next day i gone but person is tell me, sir please come 10minutes and after 2 hours please sir come after 45 minutes, then i gone 5 pm 3rd time and he told me sir please came tomorrow i will call you. What is this. So please solve my issue. And i dont go another time your sevice center in future. Please give me my mobile.

I bought a samsung s7 mobile phone in name of my wife mrs archana mohanty in march 2017 with emi plan for 18 months. As per plan and specifically mentioned in the bill, i am entitled to cashback of 10% and should be posted in my credit card with in 90 days of the purchase. I have tried reaching the company but still have not received the requisite cash back and it is well beyond 90 days.

I have all the payment receipts and all the related documents where it has been clearly mentioned that the cash back would be credited on to my a/c within 90 days. I want you to take immediate and necessary steps to ensure that i get the cash back at the earliest.
Please give me a feedback at the earliest. I am awaiting a quick response.

Sriram

[protected]
Sriram. [protected]@gmail.com

Respected sir/madam,
I had purchased a Samsung TV about two years back .The Samsung TV that I have purchased is not working upto the mark . the picture quality has reduced and this is the fifth time I m filing a complaint. I failed to get any response for the complaints filed before .I don't find the picture as it was when I bought it . kindly send some technical help .
Thanking you .

Hiii,

I am aashish singh, by profession journalist in news 18 india, network -18,

On 19th march 2017 i have bought samsung galaxy j7 prime from vijay sales...

After few days my phone started showing problem on optional key so i went to samsung service center (J. B. Nagar branch) so they told me we have to keep it for observation then will tell you what a the problem, after keeping on observation they have told me that there has a hardware issue and they need few days to replace the hardware key... After one week i got my phone.

Again after some days phones keys stopped working so again i rushed to the service center again they have kept it for the observation and i got another reason that optional key has some issue and will short it out soon... Again i have to wait one week for my phone...

After few days again my phone stopped working and this time they have told me it's a charging point problem will keep it for observation. Their is a software problem in the phone you have to submit phone once it will get repair will call you also that charging cable is not proper that's why it's showing problem. They have again kept it for some days. And this time i didn't got call from the service center for collect the phone so i call on the customer care and asked them and i got surprised that they didn't got any kind of phone, so i rushed to the service center and told them everything so they said we had kept phone in our service center only that a why their was not any record of it... But they refuse to give any specific reason for my quiery

After that on 16the july 2017, my phone got drained and when i kept it for charge phone was not charging so today i went to service center and again i got surprised with the answer that phone's inside liquid went that's why it's showing problem and we can't repair it in warranty period because it got liquid and you have to pay for service charges. But how come liquid will go inside i was at home only since last many days and also it was not raining in mumbai since last 2-3 weeks so how come?? Also if liquid went inside so phone was waiting when all the battery will low and it won't charge?? Many questions are coming but samsung people just blame on the customer and never accept fault that you have issued faulty piece to me.

I don't know that i have bought new phone or second hand phone on actual price!! In 4 months 4 times my phone showed problem, this is very ridiculous, samsung is making customer fool and selling default pieces to the customer and they don't have replacement policy so customer have to suffer because of you stupid people.

I am going consumer court to file complain against samsung that they just fooling people with default pieces of mobile and in the court expert will see that the phone is faulty or liquid went in the phone

I am attaching all the details about the service center invoice numbers [protected] & [protected] and also about the phone... My phone went 4 times in the service center but they have record of two only including today visit... I want to know why???...

And i will teach the lesson to them... I m journalist and know the handle such bully company and the rediculas policy.

Regards,
Ashish
[protected]

It's been almost 10 days since i'm complaining on the toll free no. They send me details of the technician but the technician do not take calls nor do they bother to call u back. They say we r busy n will call back.. But no use. I have a frost free refrigerator.. But there is a lot of ice formation inside and hence water continuously drips down. It's a pain to clean the water.. N it's not the first time but problem after ever 6-8 months. Technician says defrost.. But why should i defrost manually. The problem keeps occuring all the time. Can an executive kindly look into the matter as none of the technician r taking this matter seriously. I live in pune.