Samsung India Complaints & Reviews

Myphone got charger problem, I went your service centre tambaram branch they tolded as it will take 7 days to solve the problem. You people has no responsibility, even they can't solve this kind of small problem. I bought smartphone only for my business purpose, I stored my business details on my phone.if I given my phone in your service centre what can I do for this couple of days. You people are giving worst service, bad approaches. In my point of view even you not having talent solve this small problem, then how you can solve meger issues. Your service people's are not working with responsibility, they are only working for the money.during this 7 days my phone only going to sleep in your service centre. You only focussing on selling the phones, then why you are saying you peoples are giving good service to the customers. what worst performance in that your tambaram service centre next time I never suggests your product any one to buy very poor customer service

Respected sir
I lost my mobile Friday 14/07/2017 at 11:30am
Sir please findout my mobile SAMSUNG GALAXY J5 2016. my mobile (IMEI Serial no- [protected]

Thanks & Regards
Contact- [protected]

Sub: Service issue Bill Number: [protected] and Mobile number [protected]
This is to escalate the issues of Process Gap in your service operations leads to customer dissatisfaction.
I would like to share that I have Samsung mobile devise Galaxy on max purchased between September 21, 2017 and October 21, 2017(It’s covered in Never Mind Offer). The screen was accidentally broken and which was shown in the authorized service center - AADRIKA ENTERPRISED, Geater Noida on 24th Feb 2018. I wanted to share issues and process gaps in your services which actually agitated me as I regarded Samsung as one of the best companies in world. Please find the issues and process gap as below:
1. When I have shown my mobile the screen part was unavailable on 24th Feb. So the device was not submitted. Issue of inventory was clearly a gap.
2. Also on 24th Feb 2018 they told me that it will take 10 days to avail that offer as there is lengthy and bureaucratic process of approval where is there No TAT. When I highlighted this issue the present Service center supervisor -He communicated to me to deposit Rs 4750 and get the screen repaired in 1 day and once approval will come they will return the money after deducting the Rs 990 (offer price for screen) Which looked strange to me as I am sure that Samsung has not laid that such process.
ISSUE: No TAT for approval and Service center has their own process defying the Samsung policies.
3. On 27th Feb 2018 I got a call to that screen is now available and I can deposit the devise for repairing. I could deposit the mobile on 28th Feb 2018.
4. On 27th Feb 2018, when I asked about time line there was no communication the service executive shared that once screen will be repaired then they will start the approval process and it will take 7 days to 10 days.
5. I tried calling the service center number which is[protected] on 1st March 2018 to confirm if they started the approval process. No one picked up the call after my repeated efforts at least 10 -times on the above service center number.
3. 2nd March 2018 was holiday therefore I called on 3rd March on the same number but there was no body was picking up the call . After frustration due to this non response that I called up call center number 180040-SAMSUNG . To my utter surprise even call center executive was clueless about approval process and time line and neither there was update on your CRM about the same. Senior Call center executive- Mr. Robin committed me to escalate this issue to the service center and Area service manager also. They assured me that I will be getting the update about resolution of this within 24 hours.
Issue and Process Gap: Information Gap even at your call centre and there is no sync between your CRM and update about the approval process status.

Team, I am writing this note after mental torture from your service center / customer care team for last 4 days.

I have Samsung S8 + mobile phone brought in Manila Philippines. I am currently in India (Mumbai) & on 26th March accidently I broke the display for this phone after which I decided to visit your service center in Mallad & Kandivali West . On both the service center in spite of the fact that i have original receipt, all accessories & box for this device I got response that this product is not registered in system so we cannot help you instead call customer care . I called customer care & I get to hear that how can service center deny service if you have bill so we will take your complaint to highest level & you will get support here is your complaint number ( [protected]) expect resolution call in 24 hours. Now its been 4 days & am still waiting for call / any solution .

On purchase Samsung had promised international support but its sad to see such pathetic customer service, inefficient internal coordination process map & not trust worthy customer service people. I am expecting response from some responsible SPOC in Samsung on [protected] ( Vishal.[protected]@Hotmail.com)

I have a samsung s7 edge with extended warranty upto may 2018. The screen has a crack dsunce thebphone heated up and fell down from the hand. Service centre is not ready to even listen or helpm please replace the screen in warranty. We are a loyal samsung family

Nilesh Mohnot - [protected]

Dear Sir,

i have registered my service request on 17-2-18 clam no. [protected] for service, gas leakage and re-installation.
your engineer done the job on 21-2-18 and confirm the guarantee by 90 days,
yesterday i start my AC, but cooling is 0
today 3-4-18 i again registered my request clam no. [protected], your engineer visited and confirm gas leakage issue, he confirm service will be done on chargeable for gas refiling and cheeking charger ..

i have already paid your service charges as your billed on 21-2-18 and give 90 days guarantee so why you again charge on same work .
i request you to please help me out as your valuable customer .

Regards,
Rajeev kumar
[protected]

The worst service ever got so far from any other elections manufacturers expect samsung. Bought qled tv and found on installation that Arc is not working and it has been sequence of follow ups from customer and ridiculous response from Samsung service and no updates so far. Not sure this is the way you provide service and handle customer. This is highly dispointing experience ever got.
Complaint no#

Your Samsung product request number is [protected]. Use this for any future reference at 180040-SAMSUNG[protected] Or track online at http://bit.ly/1TZjxtZ

Most Pathetic service center at Ranchi.
Your technician are all bogus thy have spoilt my refrigerator.
Harsh
[protected]

Mobile- Samsung Galaxy J7 Prime - Under Warranty
Reference: Samsung GALAXY J7 Prime (S.No. RZ8J91BQTFK ([protected]) - Under Warranty
It is regretted that SAMSUNG is not honouring warranty and EXPECTING CUSTOMER TO BEAR HIGH REPAIR COST EVEN IN WARRANTY. I had lodged my complaint to Samsung and engaged with them for past 25 days without satisfactory solution. After exhausting various complaint redressal mechanism and failing any positive response from SAMSUNG, I had approached consumer helpline. SAMSUNG STANDS STILL SAME. Received a phone call from SAMSUNG asking to bear 75 % repair costs even though customer is not at fault. I am still offered a discount of 25 % rebate in repair cost. Samsung has not provided satisfactory solution to its customer and expects to bear 75 % of repair cost even in warranty. CONSUMER VOICE NEED TO BE HEARD. SAMSUNG OUGHT TO :1. Honour warranty.
2. Repair cost is almost close to the product price. Provide economical repair.
3. Provide component level repair.
4 SAMSUNG DONOT LISTEN TO THE VOICE OF CUSTOMERS AND IS UNETHICAL IN ITS APPROACH POST SALES.
5. I regret for engaging and approaching SAMSUNG for 25 days without any convincing solution. They donot have any Consumer Grievance redressal Mechanism and consumer is left NOT TO BUY ANY SAMSUNG PRODUCT IN FUTURE.

Hi i have placed an AC order on 1st june, but once payment completed order got cancelled due to technical issues, but refund not yet come its been 38 days now. Order number [protected]. I got email on 9th june saying refund is initiated.but till now refund not come. I have called again customer care now they are not able to identify the order detail even though i have order number and service req number everything seems use less. no body is able track the issue. It means my moneybis gone fot toss now.

Its so disappointing that customer care team is not able to trace the order details though they have all references given by samsing only.

I even escalated to India service head. Its again useless they are again forwarding to customer care team who is not able to resond only.

Please try to resolve my issue and get the refund processed immediately.

Regards
Mahesh
[protected]
Mahesh.[protected]@gmail.com

My Samsung S8 handset has gone faulty within 40 days and no Solution or no replacement after 7 days of Complaint. where the battery, motherboard has gone faulty.