[Resolved]  Samsung India — extremely poor service

Address:

122018

Dear Sir,

I write this mail to you after loosing all hope.

This is to bring to your notice that I am a consumer of Samsung Electronics for many years and so when we decided to change our refrigerator Samsung was our first choice.

However, it has been a horrendous mistake from our end. I bought my refrigerator (model no. Samsung RH62K6007S8) from Reliance Digital, Gurugram SCO-312, Sector - 29 on[protected]bill enclosed). When the delivery was made to my home address most of the plastic parts were damaged. On calling the customer service department a service engineer was sent, who said it is not Samsung's responsibility. However, later on the dealer changed the refrigerator for us.

Just about a little over a month the refrigerator started leaking water. It was however rectified by changing some part. On 19th of November the refrigerator suddenly started making a loud noise and we immedeatly filed a complaint with the customer service department. We received a visit after next day and was advised that the compressor needs to be replaced (may I add here that this is a refrigerator which is only 4 months approx. old). We agreed and the compressor was changed on 23rd November 2017. On 24th the refrigerator started making similar noise as before and it ceased cooling. After rigorous followup with the customer service department, the engineer (Mr. Awdesh) visited at 1:30 pm and informed the compressor was burnt and needed to be changed again. He reported the same to his supervisor on phone from my residence and assured us will resolve the issue for us today itself.

However my wife and me have been communicating with the customer service department since morning and neither have we received a solution nor has executives from Samsung called back after giving time numerously to revert back. The highlight of the event is everytime we have asked to speak to a Supervisor or Manager, we have been told either they are busy or not available. Each time we call and tell our predicament to a new executive with no solution. The last call I made is at 9:15 and spoke to Mr. Pankaj, who again told us all managers are busy when I asked to speak to one.

I'm very sad to say that we are a very harassed consumer of such a well known brand. We have not only been cheated of the money we paid to buy a product of Samsung but also very sad to see that a customers grievance is taken so casually and carelessly that it has amounted to this magnitude. May I also mention that being a house of elderly and small children I have lost food products and medicine worth about Rs. 10, 000 during this period.

I sincerely request you to look into this and would be grateful if our issue can be resolved at the earliest.

Thank you
Ajay Kumar