[Resolved] Samsung India — Facing charging problem in my samsung galaxy j7 (6)

Subhajit maiti

from Ingraj Bazar, West Bengal

Address:

Hooghly, West Bengal, 712410

I am subhajit maiti. I bought a samsung galaxy j7 (6) in the year of september, 2016. After 2 months i am facing charging problem. So i visit the service centre near my house."the name of the service centre is"shivam mobile service centre". It is located in - post office road, street no 2, tarokeswar,, hugli, tarakeswar, west bengal 712410.1st time they changes my connector and data cable.. But the problem is not solved. After 15 days the problem arise again. So i visited again to the service centre. But they misguided me. They behave rudly with me. It's the 7th time i am visited. But they misguided me again and again. I humbly request you either change my mobile or solve the problem.
Plz contact me..
My mobile no is-[protected].
Mail [protected]@gmail.com.

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Jul 31, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Jun 29, 2017

Updated by Subhajit maiti Your customer care complaint service is as weak as your service centre?are you not want to solve my problem?

Jun 29, 2017

Updated by Subhajit maiti My alternative number is [protected]