[Resolved]  Samsung India — fault in new handset and no support from samsung/croma

Address:

Mumbai City, Maharashtra, 400097

I bought samsung c7pro from croma goregaon oberoi mall on 2nd april.
On the day of purchase, its power key was dyfunctional. It was working sometimes and sometimes it was not working. I reported this issue within 1 day of purchase to croma, which didn't listen to my complaint and misbehaved.
I reported to samsung which after lot of arguments, finally took away handset for inspection on 13th april and returned as it is on 17th april stating no fault found.
On 19th itself, again power key starting non-functioning with charging too was not working. I reported to samsung which again asking me to visit service center.
This harassment on my money is still continuously that they are not ready to replace their faculty product rather want me to continue running pole to pillar. I have made video of power key button failure and mailed it to samsung ceo on 23rd april. Still no replacement provided. Kindly help me with refund of my money and also compensation on this harassment.