[Resolved] Samsung India — faulty fridge door compliant
Ananuajayan on Mar 8, 2018
I purchased a samsung refrigerator from live furniture and electronics on 12/2/2017, after a regular use of with in 10 days i came to know that the product i received a faulty one with refrigerator door not getting closed properly. I lodged a compliant regarding the issue. One executive from samsung visited my home and assured that as it is a faulty one you will get a full product replacement from their end. After 2 days some other executive again visited my home and state that i won't get a whole replacement instead i will get a door replacement. I accepted it. Again after 2-3 days one more executive visited my house and replaced the refrigerator door with a more faulty one. Now the condition of the fridge is more worse that of before. That i brought to the knowledge of the the executive on the day of insta itself. For easy escaping he told that let it be like this for 2 days it will be fine, still even if the problem exist he ll do necessary step. Now its more than a week i contacted the executive as well customer service[protected] no proper response from their end.
The new product which i bought that to within a month is a total waste only. So kindly request your good selfs to take necessary steps as well as take appropriate action against. Don't cheat any customer here after like this.
Thanks and regards
Complaint marked as Resolved Apr 1, 2018
I got a replacement for the faulty product received.
[Mar 08, 2018] Samsung India customer support has been notified about the posted complaint.
Verified SupportSamsung India Customer Care's response, Mar 09, 2018
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Samsung India Electronics Pvt Ltd
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