[Resolved] Samsung India — faulty fridge door compliant

3 Reviews
 anuajayan on Mar 8, 2018
Dear sir,
I purchased a samsung refrigerator from live furniture and electronics on 12/2/2017, after a regular use of with in 10 days i came to know that the product i received a faulty one with refrigerator door not getting closed properly. I lodged a compliant regarding the issue. One executive from samsung visited my home and assured that as it is a faulty one you will get a full product replacement from their end. After 2 days some other executive again visited my home and state that i won't get a whole replacement instead i will get a door replacement. I accepted it. Again after 2-3 days one more executive visited my house and replaced the refrigerator door with a more faulty one. Now the condition of the fridge is more worse that of before. That i brought to the knowledge of the the executive on the day of insta itself. For easy escaping he told that let it be like this for 2 days it will be fine, still even if the problem exist he ll do necessary step. Now its more than a week i contacted the executive as well customer service[protected] no proper response from their end.

The new product which i bought that to within a month is a total waste only. So kindly request your good selfs to take necessary steps as well as take appropriate action against. Don't cheat any customer here after like this.

Thanks and regards
Anu ajayan
Complaint marked as Resolved Apr 1, 2018
I got a replacement for the faulty product received.

Complaint Status

[Mar 08, 2018] Samsung India customer support has been notified about the posted complaint.
Verified Support
Samsung India Customer Care's response, Mar 09, 2018
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Complaint comments  2 Comments     Updated: Share0Tweet0Share0


Mob number : [protected]
Email ID : 143anu.ajay@gmail.com

Reference number : [protected]; [protected]
anuajayan's [Complaint's author] reply, Mar 10, 2018
After this compliant i got a call from Samsung head office, i demanded that i need replacement. He told he will forward your complaint to top level executive and do the needful.

After sometime i got a call from Samsung Service center coimbatore again asking for what is your complaint. I asked did you start the same scenario again. Then she kept the call and told me that will be back in a minute. After some time i received a message from Samsung stating that
"Dear Customer, Service engineer SUDHIRAHAMED, contact# 8344966613 has been assigned against your service request 4256363630. For support please call 180040-SAMSUNG(7267864)"

I called the service center back again sje replied they had placed a service request for you. The same person only visited my home and stated that the product is defective. Still the same process started again.

What i request is doesn't want a service request here after, more than 3 times 3 different persons visited still no resolution as of now. I need a full product replacement or refund. I will go for a product with better customer care than this worst one. Really Samsung Service is the worst now adays.
After struggling for weeks. Finally i got a new refrigerator. Thank you Ankit for your valuable service.

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    Samsung India - faulty fridge door compliant