[Resolved]  Samsung India — Faulty product received by samsung

Address:Mumbai City, Maharashtra, 400072
Website:Consumer Complaint

My ref no is [protected]

I have purchase a s6 last 7 mont before but i observe a 3 complaint in my cell phone about this i have complaint to service center after 3 mont of purchasing to zain enterprises in andheri east jb nagar but they jst restart my cell phone and told the problem is solve but know againg after 7 mont i abserve the same problem like heating/battery backup and the back sensor not working. Know about this i reported to hcl company in juhu. I have submited my phone on 27/07/2016 and troday is 31/07/2016 my work under process when i visited to hcl service center they are not sure when the work will be complited they are telling me to call on 03/08/2016 and they want to cange 1 part but its out of stock if the company are not eligible to keep the parts of phone then why they cell the faulty product to customer. I need my cell phone to be done on 01/08/2016 and i dnt need any explanation other wise about this i will complaint on police station and social media like twitter and face book and will raise a complaint in forum complaint.. Thanking you.. I hope my problem will be solve be samsung..
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Aug 7, 2021
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd

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