[Resolved] Samsung India — faulty product which is causing maintenance ever since it is purchased. | |||
Dear sir/ madam, We are regular buyer of samsung products especially when it comes to washing machine and refrigerator and has never faced any issues in the past for the same and it’s been years that we are using samsung products. Trusting the name we again bought samsung side by side refrigerator in may 2014 assuming it to be the best available product in the market from vijay sales pune. Since we purchased it we have been facing cooling issues as compared to our refrigerator which was samsung itself (Double door). But we didn’t bother to raise a complaint as we were happy with the appreciation we received from our guests for it to be the best in class. Gradually the cooling kept reducing and after one year we complained about it to the call centre who asked us to adjust temperature manually and we did and assumed it to be working well then which wasn’t the case. Again after couple of months we raised a complaint in june 2017 then an engineer visited and inspected it for the gas issue and other day two technicians came who were not experienced at all and tried refilling gas which didn’t solve the issue at all they said the cooling might take place till tomorrow and to have patience which we did. The other day again we made a complaint as now the refrigerator was throwing warm air after opening the fridge. The same technicians came and were constantly over the phone with someone afking for what should be done next (They were not even knowing how to deal with the mechanism). Still we waited and watched patiently. Again sitting at our home for whole day the purpose wasn’t solved by them while leaving in the evening they said they will send engineer again tomorrow for checking the issue. On fourth day again an engineer visited and after checking he said it wasn’t a gas issue but something else and late sent other technician who resolved the issue (Temporary) and we paid almost 6000 rupees to engineer and technician for issue resolution. But the cooling issue remained same as we always observed that the meat kept in the freezer was never frozen inspite of it been kept in freezer for 4 days also the ice was melted always and we never got hard ice formed in the freezer although it was kept for weeks inside. But due to our busy life we didn’t have time for follow up with the company which might be our fault. Now again this is causing major warm issue after the so called paid servicing for over two months and we are not using the freezer section at all only the fridge one which is showing 7degrees but is not that much too. It’s been over 8 days of my complaint raised but no resolution over the same. Just engineers visited and made no follow ups. I received a call from the head office that they will look into the matter till it get resolved but sad that even they didn’t follow to take the matter seriously. I believe it to be a manufacturing defect and request for the replacement as the refrigerator is meant for it’s cooling which has never took place appropriately since purchase. Please do the needful as inconvenience is caused slso after purchasing best in class product. Thanking you in anticipation. Regards, Eram shaha. [protected] Was this information helpful? | |||
Jun 26, 2018 Complaint marked as Resolved No action on my said issue have yet taken place only Executive keeps on changing on Telephone asking for time. Last call received by us was by Mr Survesh Kumar who very impolitely and rigidly said that my issue will not be solved by Samsung also when I said to speak with higher Authority he said he is the one and refused to direct me to anyone. Before Mr Survesh I was speaking with Mr Shafi and prior to him it was Ms Divya Paliwal all claimed to be higher Authorities and none helped me. I am literally fed up with the faulty product which is stinking in my house and insects too are increasing inside the Freezer section.
Please kindly do something on the priority if possible.
Thanking in advance.
Regards,
Mrs Eram Shaha.
9623116022 Samsung India customer support has been notified about the posted complaint. Verified Support Feb 12, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd Verified Support Jun 11, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd Verified Support Jun 27, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||
Add a Comment | |||
61%
Complaints
18880
Pending
0
Resolved
11163
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
Post your Comment