[Resolved]  Samsung India — faulty refrigerator

Address:

Kolkata, West Bengal, 700040

Dear samsung,
I had puchased a fridge on 16/12/2018 from khosla electronics bill no. 05324/1819/03390. The fridge was delivered on 19/12/2018. The name of the sales person is shatadal dey ([protected]). I had repeated complaint from february2019 that the fridge is not cooling and food inside it is getting spoilt. The service centre sends a technician he sits for 5 hours takes a reading and goes away. There is no feedback later after the check up. Meanwhile the dealer from whom i had purchased the fridge had informed after the recent complaint that my fridge has some leakage which is irrepairable and will be exchanged or refunded by the company soon. Now the sales person is ignorant and in a way denying it. I had made a complaint at consumer forum (Complaint no. 1334270) as i have lost hope and faith on samsung. If i dnt get my refund in next 3 working days then i will move my complaint to the court. Im still awaiting a redressal to close the matter as i cannot wait any longer.

Thanks and regards
Ruma chaudhury
[protected]