[Resolved] Samsung India — Faulty S7

Ritika Rao

from Bangalore, Karnataka

Address:	560077
Website:	www.samsung.com/in

We ordered an S7 from the Samsung official website and the device stopped functioning after 3 weeks. The service guys came and picked it up and said that the mother board had burnt out. We would like Samsung to replace the handset or give us the money back.

They are doing neither.

We have been talking to them and have dropped several emails to the CEO's office and they still havent resolved this. It's almost been a month now.

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May 11, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Apr 06, 2017

Updated by Ritika Rao Hello,

Thanks for the prompt response.

The booking was done under [protected] (Deepak V. and the email address was [protected]@gmail.com.
The reference ID for this issue is [protected].

Another number you can reach us on is [protected] (this is my number - Ritika Rao (wife of Deepak V).

We have already sent the invoice copy to sonia.[protected]@partner.samsung.com.

Thanks

Apr 06, 2017

Updated by Ritika Rao PFA the third complaint we are raising with Samsung Support.

Apr 07, 2017

Updated by Ritika Rao I believe you tried reaching me this morning. Sorry but i was unable to answer.

I am available to take your call anytime after 5:30pm today.