[Resolved] Samsung India — foolish/fake/unprofessional employees at samsung store cyber-hub | |||
I have purchased Samsung J6 from Gurgaon Cyber Hub store, the phone started creating charging issues and software related issues right after the purchase. My father was hospitalized, due to which i was not available in Office, Upon return, i have shared the issues with Store guys and they, simply asked to visit samsung service center for a phone which is not even used so far, although they have said at the time of sales that software issues can be sorted there. but the moment i have reported a software and charging issue, they started to make excuses of Tempered Glass issue, i have removed it later but it was not the issue with tempered glass. I was in a better shape when i switched from Samsung to MI, but now when i returned back to samsung, my experiences are way worse than ever before. Pathetic Company even more sub-standard then Chinese brands and people are not ready to take ownership, they justify them self by saying, i was not the one who sold this to you OR i did not make fake promise, "XYZ" person does. Three cheers for MI a better, cheeper and more accepted brand. Stupid samsung. Was this information helpful? | |||
Oct 21, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Sep 20, 2018 Samsung India Customer Care's response Dear Sir/Madam, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Best Regards Samsung India Electronics Pvt Ltd | |||
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
Email ID:- is akshay.[protected]@gmail.com
Phone:- [protected]
No reference ID has been given to me by you Customer Care or Cyber Hub Samsung store guys, even after asking then again and again.
This is really a sub standard Product, better is to spent more on I-Phone and stay happy as it values the customer's money.
You are minting money by competing with other sub standard products, in order to increase your sales and maintain your customer base.
Contact me ASAP, you took a month to reply on a request, That's Great!!!