[Resolved] Samsung India — fraud and complete damage of my fridge by samsung engineer | |||||
Fraud service engineer of samsung This is rohit garg and i registered a online complaint with complaint no. [protected] on 22/8/17 on tollfree no[protected] regarding water leakage and cooling issue of my refrigerator. Next day service engineer visited my sight and changed a sensor and for that he charged me rs.550. When i asked for bill then he said he will visit again to check the fridge and will also provide the bill next time. After that my fridge stopped working and when i call the engineer he said neither i can provide the bill as it is changed by me personally not by company and your fridge can never be repaired. Although it is only 5 year old fridge and it has comprerssor warranty of 10 years. When i call to customer care they said your fridge is non repairable. Even i has his call recording in which he id denying to give me bill and admitting that he has changed the sensor. I just want to know what kind of fraud is this?? Is company fraud or their engineer. I have call to same engineer many times but he is not attending Details of fraud engineer are as below: Kamal nagpal [protected] Platinum services, sirsa Now i dont know how to solve this problem, what is the use of 10 year compresssor warranty if their products are non repairable after 5 years. Fraud samsung company... Never trust... Ever... With regards Rohit garg [protected]@gmail.com [protected] Was this information helpful? | |||||
Oct 9, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Sep 02, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||||
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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This kind of shameless reply is not at all acceptable.
At the time of product sale company salesperson said our company will resolve any issue within 24 hrs and now they are saying company is not responsible for any damage.
Totally shameless act
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd