[Resolved] Samsung India — fraud calls for samsung j6 in inr 4,800

vikash.kumawat96

from Jammu, Jammu and Kashmir

Address:

North West Delhi, Delhi, 302033

A girl called me and she has asked me that Samsung company is giving you Samsung Galaxy J6 smart phone in 4800 Rs. only. Company is giving this phone under its promotion offer. She has taken my nearest post office address. She also said that you cannot open the parcel before making payment.
Now on 29 January 2019, the parcel has arrived at post office secvtor 11, pratap nagar. Parcel consignment number is EZ[protected]IN.
I have read the customer reviews on similar frauds on consumer complaint forum. Now, I will not make any payment for this consignment as I know that this is a fraud call.

But this is my request from Samsung Company to take legal action against such persons, as it is damaging the name and reputation of company.

According to talks with them, I felt that they have their full team. Appropriate action should be taken against such persons.

Action should be taken against such persons, as they are frauding innocent people.

I am providing the contact number from which I received the call. The details are as below:

Name (as claimed by Girl): Anjali Sharma
Contact Number: [protected]
Email Id: [protected]@gmail.com

My Contact Details are:

Vikash Kumar:

[protected]; [protected]; [protected]

It is my request to take strict action against these persons.

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Mar 3, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2019

Samsung India Customer Care's response Dear Customer,

This is in reference to your complaint wherein you had enquired about the fake email / SMS received by your good selves in the name of Samsung.
In this regard we would like to inform you that Samsung is not connected with such activities in any manner.
Further any response to such communications where personal details are being sought could result in access and misuse of your personal identity/ information.
In some instances they may try to convince and allure you to deposit cash (may be once and / or on repeated occasions) in certain specified bank(s).
They may also call upon you to visit links and/or provide your communication address and/or contact details to release the non-existent prizes.
We hereby inform and caution you, that you should not be acting upon such fraudulent and misleading communications, which are being solely sent with the intent to cheat and defraud you.
You may kindly note that any person who deals with such fraudulent entities shall be doing so at his own risk and that Samsung shall not be responsible and liable for any loss or damages and/or consequences arising there from.
You may also kindly note that we have already published caution notice on our website to give information with respect to such activities to the public at large.
In the event of you being allured to release any amount or information about yourself, the same is done at your own cost and peril.

Thanks & Regards,

Customer Experience
Samsung India Electronics Pvt Ltd