Samsung India — front load washing machine

Address:

Vels Nest Post:puthiyangadi, Near edakkal temple, Kozhikode, Kerala, 673021

Dear sir,

Attached herewith please find the warranty intimation and dealer details of my samsung front load washing machine i purchased (Dated[protected]. It is with sheer pity i am writing to you on my issue. This purchase had shattered all my reputation to your company products especially the washing machine. Every time i have filed my problems with dealer and customer care and they solved it free with service fees every time (Warranty was valid). Please refer my complaints and it's frequency within 3 years all were major ones. It has incurred me a lot of service fees all the three times and time loss due to non functional product. Who will address my loss? The wonder is that same period my friend purchased an ifb washing machine still it is working with out even a single complaint. Thinking your product is superior i purchased samsung but it is like i purchased a biting dog with my money.

Now in fourth year it is non functional for a month due to board problem (Already one time it was replaced). Of course your service team came on filing complaint and confirmed the complaint and said to change the board on my own cost. He charged a rupees 290/- for attending the complaint. Cost for the board is high and i think better to dislodge the product to the dealer qrs kozhikode for the people to watch it for awareness/caution of your product.

I know legally you have done things to rectify the issues with charges applicable to me. My question is not that, you are charging a lot of premium from us for the product cost in the name of assured or advertised quality but quality is proved to be even worse than cheaper non branded products in the market.
I am questioning good will of a multi billion consumer product company in terms of their product quality and seeking any legal stand on it.

Before that i have a request for you to solve my issue if there is any provisions for that from company's side. Please let me know your reply.

Thank you
Rajesh thodiyil
Shaji thodiyil