[Resolved] Samsung India — galaxy note 8 cancel order | |||||
Hi, I have pre-ordered galaxy note 8 on 21st september and was assured delivery in 2-4 days but still i could see my order is not even shipped. I had requested for cancellation via call and have sent mail to samsung support also and no reply from them. As this was purchased using emi, i would lke this order to get cancelled asap and refund my money to bank before it gets reflected in my credit card statement. Order id:[protected] Mob no: [protected] Please requesting you to take a strict action against samsung estore as its with holding my money and no proper response. Regards, Amjad Was this information helpful? | |||||
Nov 1, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Sep 26, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||||
 4 Comments | |||||
Comments
Really Samsung is a very bad, without a proper service, even they don't give response . I purchased S8.
I got a network issue since i purchased, and it is manufacturing defect and they are telling that it is mother board problem. I raised a complaint that to give new mobile or my money. My mobile was in service center for nearly 1month. In these days finally they agreed to give 6 month's extended warranty, first i dint accepted but afterwards I agreed and finally they are not able to give that extended warranty also.
Finally I came to know that the only treatment for them is a complaint in consumer court and media.
I got a network issue since i purchased, and it is manufacturing defect and they are telling that it is mother board problem. I raised a complaint that to give new mobile or my money. My mobile was in service center for nearly 1month. In these days finally they agreed to give 6 month's extended warranty, first i dint accepted but afterwards I agreed and finally they are not able to give that extended warranty also.
Finally I came to know that the only treatment for them is a complaint in consumer court and media.
Samsung India Customer Care's response, Oct 14, 2017
Verified Support
Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
I have reference no. [protected]
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Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd