[Resolved] Samsung India — galaxy note edge battery

Jaganath Rath

from Noida, Uttar Pradesh

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I have purchase a flag ship product i. E samsung galaxy note paying a premium and confidence in the brand however i am facing significant problems in getting an original battery.

I called the customer care for help, the person asked me why do i need a replacement battery, i told him its almost two years old and the battery backup is very poor, and need a new battery (I told him i will pay for the same) the customer care executives response was it is not in warranty so we can do nothing.

Really since when purchasing a replacement battery involves warranty. Fyi i have the receipt / invoice but its past warranty.

I have visited multiple samsung stores and without luck, purchased a battery from ebay which turned out to be fake and i am in desperate need of an original battery.

Team samsung please organize for an original battery asap.

Email-jaganath. [protected]@gmail.com, tel [protected]

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Nov 10, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Sep 24, 2017

Updated by Jaganath Rath The phone is Samsung Galaxy Note Edge n915

Verified Support

Sep 25, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd