[Resolved] Samsung India — galaxy s7 edge motherboard. | |||
I bought a Galaxy S7 Edge back in September 2016. I used it for 1 year and just 4 days before the warranty void date, the screen started showing black lines. I was lucky that the phone was still under warranty otherwise I would have to pay around 20000 for the screen replacement, after that in a few months the phone started showing problems like it would shut down on its own, would freeze and shut down. I went to the service station and they are telling me that I need to pay 15000 rupees for the motherboard replacement. I think Samsung has cheated me because they didn't check the phone properly after replacing the screen which gave me problems. I didn't knew about THIS WEBSITE before otherwise I would have filed the complaint very earlier. It's May 2018 and the phone is lying dead in my cupboard since December 2017 around which it died. I hate Samsung and would never buy such expensive phones from them again. Just imagine, if I would have missed the warranty date during my screen issue, I would have been made to pay 20000 extra.. which including the current motherboard cost makes the total money spent around 1 lakh.)(60000+20000+15000) as I had purchased the phone for 60000. I never expected such cheap customer service and poor product from a company like Samsung. I don't wish to repair the phone, as I am afraid that I will run into any other problem in future. ### you Samsung. Was this information helpful? | |||
Jun 14, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support May 10, 2018 Samsung India Customer Care's response Dear Sir/Madam, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Best Regards Samsung India Electronics Pvt Ltd | |||
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Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd