Samsung India — Harassment charges

Dsharma75

from Delhi, Delhi

Address:

Ghaziabad, Uttar Pradesh, 201010

The complaint is showing resolved by the company whereas it is still pending.we have also complained to consumer forum vide complaint number 924198 and have send a registered letter to costomer care head of the company on 13 Oct 2018 which was received by the company on 16 oct 2018. But they didn't reverted back to us. I am going for consumer court if will not get immediate response and also put a harrassment case against the company.I was only asking for the repair or replacement but now they have to bear the harassment charges too.

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Samsung India customer support has been notified about the posted complaint.

Oct 31, 2018

Updated by Dsharma75 It seems the company is a big fraud and is cheating customers. Those having same problem pls contact me thru email on [protected]@gmail.com. let's together show them the consumer's strength.

Oct 31, 2018

Updated by Dsharma75 Requesting the company to Resolve our Issue and Replace our Refrigerator or refund the amount. Otherwise we are being forced by you to take Legal action for the mental and Financial Harassment done by the company.
Hope to get Positive response ASAP.

Verified Support

Oct 31, 2018

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd