[Resolved] Samsung India — !! High Priority !! : Received damaged : After 50 days : eShop Shipment Order #[protected]

haridh96

from Gurgaon, Haryana

Address:

560048

I hope everybody may aware of the previous conversation & history, I completely agree with you & Samsung policy.

But I am wearied badly why nobody is bother to follow, I believe everybody is paid for that.

If a courier person is an professional guy, Then he wouldn't have given my parcel to anybody ease without notices, Also Accepted person doesn't have sense of humor, Also she don't know should not accept others parcel.

I am not interested to repeat all my email conversation again, I accept my apology, also With my humble request, Can you please replace the damaged part for the phone or any other resolution.

I'll be honorable to you if you could help me in this regards

Was this information helpful?

No (0)

Yes (0)

May 13, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2017

Samsung India Customer Care's response Dear Sir/Madam,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Mar 16, 2017

Updated by haridh96 I sincerely apologize for involving you in this issue, I honestly feel it is more helpful if your intervention with regards to recent correspondence with Samsung customer care on email trail below.
I humbly would let you know the pain the customer goes through when Product found is not for what the customer has paid.
I completely agree with you & Samsung policy, But I am wearied badly why nobody is bother to follow, I believe everybody is paid for that.
Samsung is failed to deliver the product as per the E-shopping terms, Accepting others acceptance acknowledgement is not in part of policy, ORDER SUPPOSE TO BE DELIVERED, WHO WAS BOOKED & PAID FOR THAT.

1. Ordered Date :- 7 Jan 2016.
2. Compliant reported Date :- 9 Jan 2016.
3. 50 no’s Email convocation / reminders, Escalation Email

During investigation found the courier person made unprofessional job, Found the product Defective, I strongly believe the delivery person would have been intentionally skipped me to inform about the order delivery and He had left the order instead of conforming to me, he was given wrong communication to the reception desk that he was already informed to customers about delivery, which was purely wrong communication, The reason behind I suspect the product would have damaged on post-delivery itself. Nobody gave me chance to analysis.

4. Reported defective on[protected]:02 (GMT+9).
5. As per online shopping terms says Delivery is 2 -4 business days.

PLEASE UNDERSTAND WHY SHOULD I SUFFER BY LOSING MY MONEY, If a courier person is an professional guy, Then he wouldn't have given my parcel to anybody ease without notices, Also Accepted person doesn't have sense of humor, Also she don't know should not accept others parcel.

With my humble request, Can you please replace the damaged part or the phone, Please suggest me
Regards
Harisha KR
+[protected]
[protected]@gmail.com