[Resolved]  Samsung India — horrible, unprofessional service by samsung. inexperienced and fraudulent service providers hire by samsung.

Address:	Mumbai City, Maharashtra
Website:	www.samsung.com/in/support

Complaint no: 42598011.
There was no cooling in the lower section of my refrigerator, so i called the samsung service centre. The operator told me to empty the entire fridge in order to defrost it, i did so but the fridge was still not working. I called them the next day asking them to send a technician to solve the issue. The operator told me that they will send the technician the next morning, i waited till noon the next day before calling them again. This time the operator said that there was no complaint filed about the fridge not working, i told him to send a technician that day itself. A technician came in the evening and told us that he could not check the fridge as we first had to empty the fridge and keep it off, he could not find the problem. The next day another technician comes and says that there was no need to turn the fridge off and empty it, and that he cannot check the cooling if it is off, he checked it but could not find a problem. The next day another technician comes and says that i need to empty the fridge in order for him to check it. He checked the fridge and said that there is a problem with the gas and that he will send a person to fill the gas in the next day. I waited the entire day and called the call centre when nobody showed up, they said that they were not aware that they had to send someone and that they will send someone on monday. On monday another technician comes and tells me to empty the fridge again, this time i told him to answer me first that why were they sending so many different technicians and making me empty the fridge again and again. He did not give me response and called his supervisor and told him that i was not letting him do his work. I just wanted to get my fridge repaired so i did not bother to waste my time further and just told him to repair the fridge. After about an hour or so he says that he could not find a problem and that it needs to observed for a day. The next day when i called the service centre to tell them that the fridge is still not working and to ask what did the technician do the day before, they said that the technician told them that i told him not to fill the gas which was absolutely rubbish. Again i let it go and told them to send the technician asap. The technician came the next day and filled gas into the refridgerator and charged me 1864 for it. There was still no cooling in the fridge so i told them to send the technician again. The technician came the next day and now said that he needed to change some other part which had to be ordered and would come after 2-3 days. The next day some other samsung technician comes randomly checks the fridge and says that there was no need of filling gas as when there is cooling in the upper part of the fridge it means that it is not a gas problem. The technician who filled the gas was aware that there was cooling in the upper part of the fridge. Now when this other technician came without informing i was not at home, so when i confronted him on the phone that why did the previous technician fill gas when there was no requirement of it, he started making things up like the situation has changed and what not. The situation did not change at all. I called another fridge technician from another company to know what the problem was exactly and he also said the same thing that there was no need to fill gas.
By the way during this entire process i have had to have long conversations with each telephone operator whenever i called to ask about the status or when the technician was going to come. This was because each time i had to explain my problem to them. There is absolutely no communication between the technician and their supervisors, samsung and their service providers and also in general. I also had a half an hour long live chat on samsungs website explaining the problems i was facing and asking them to take some action against the service provider for their harassing behaviour. Since i know samsungs reputation with complaints i told him to give me a proof of the complaint so he gave me this no: [protected]. Still no complaint was filed and definitely no action was taken.
Also i did not receive one accurate message from samsung or its service provider about the technicians name, contact or the time by which they would come. Each time i had to call and ask. The technicians come randomly at their own will and time. At their service centres nobody knows what is going on and are ill-informed.
If you are planning to buy a samsung product just keep in mind that if it stops working you may as well throw it in the garbage or leave all your work and spend your precious time and money running behind samsung call and service centre.