[Resolved] Samsung India — refrigerator cooling issue. model # rs554nrua1j | |||
I am facing refrigerator cooling issue (Not the freezer) with model (Rs554nrua1j). Temparate of the fridge is not coming down and constantly remained at 18 degrees. Called customer service (Ref no: [protected]) on 11th march 2019 and after frequent follow ups service engineer visited and asked us to shut off the refrigerator for a keeping the doors open to further diagnose the issue and expecting some fuse and coolant change. I asked him what should i do with the stuff in my fridge and freezer.. His reply is that will go waste. I had lg refrigerator for more than 10 years with out an issue. Upgraded to samsung and already giving pain with in 2 years of its purchase. I see a point that this model has some manufacturing defect with the coolant.in this case, they samsung should recall the product and replace with a new. Now i do not recommend any samsung products.. Very bad... : ( Was this information helpful? | |||
Apr 16, 2019 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Mar 13, 2019 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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