[Resolved]  Samsung India — I am having a problem with my mobile I have submitted my mobile in the period of doa they are saying it is not possible

Address:

Rangareddy, Andhra Pradesh, 500072

On 26th Aug 2018 i've purchased a Samsung Galaxy S9.

But while using it, i've faced several problems like

1. Lines on Display

2. Phone gets overheat

3. Battery backup is disastrous even in idle condition

My first week experience have killed my love on this phone.

I've approached Samsung service center on 7th September 2018. I've explained them.

Representative said will update the software and give. I was not convinced with that solution as i was aware of the technical functions related risk with these sort of devices.

As a service engineer in reputed multinational company having experience of 4 years on Laptops, PCs and Servers, i know what works, what doesn't work.

So i've asked the representative to register my concern for solution. The service representative telephoned some other in front of me and said to keep the phone till next day and give back.

I was angry when i listen to his instructions. I've questioned him on this. As it has become habit for them to return the customers without registering any formal complaints, they tried to do the same to me. When i've rejected to accept their act, they couldn't able to digest. So he have decided to oppose me at his ability.

This incident killed my interest on SAMSUNG brand as well.

Because of purchasing Samsung phone i got troubled by an unknown person (representative), wasted my valuable time, unnecessary nuisance, disturbance in my personal life, couldn't concentrate on my work.

Unless and until i get a satisfactory resolution on this issue, i will take firm action against every body involved in it.

Naveen Kumar Mullapudi

[protected]
[protected]@gmail.com