[Resolved] Samsung India — I'm complaining about samsung galaxy j6

Yàtín Yàdàv

from Gurgaon, Haryana

Address:

Rewari, Haryana

I Yatin Yadav brought a new phone Samsung galaxy J6 on 10 July 2018.
I have not used too many phones so I don't about features too much.I went to Delhi Electronics named shop in Model town Rewari, Haryana.When I enquired about features of J6 he told me then I asked him whether it has portrait mode or not in rear camera he said yes it has but when I came home and checked it's camera it has no portrait mode. So I went to him again on 12 July 2018 to change the phone to J8 he said clearly that there is no fault of me it's your fault and I will not change it.So please tell me where is my mistake if I don't no much about smartphone features I bought it only because he said it has portrait mode.So please take a strict action on it so that I can change my phone from J6 to J8.
Thanking You

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Aug 20, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2018

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Jul 14, 2018

Updated by Yàtín Yàdàv Sir/Madam,
My name is YATIN YADAV and I am a resident of Rewari Haryana.My mobile number is [protected] and my email address is [protected]@gmail.com. Sir/Madam Plzz take some actions fast regarding this complaint.

Thanking You
Yours Sincerely
YATIN YADAV

Jul 15, 2018

Updated by Yàtín Yàdàv Sir/Madam can u please reply fast I am waiting for the reply so eagerly

Verified Support

Jul 16, 2018

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Jul 16, 2018

Updated by Yàtín Yàdàv My mobile number is [protected] and I don't know the reference I'd. Please take some action

Verified Support

Jul 17, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Jul 17, 2018

Updated by Yàtín Yàdàv Sir/Madam
I sent my mobile number and alternate mobile number on manu.[protected]@partner.samsung.com this email I'd so plz check it and contact me.

Thanking You

Jul 17, 2018

Updated by Yàtín Yàdàv Sir I sent the photo of invoice of J6 on this email I'd manu.[protected]@partner.samsung.com so please check it and contact me.

Thanking You
YATIN YADAV