[Resolved] Samsung India — improper installation of ac and no proper response for the service request

Jalendhar

from Hyderabad, Telangana

Address:	Nalgonda, Andhra Pradesh, 508126
Website:	Samsung

Bought the ac from bajaj electronics, medipally in the month of march'18. Installation done after 2 days. Installation is not proper, from then we are facing problems. Raised a service request with samsung on 21st april to check the problem. Technician came after one day and informed that there is a gas leakage problem and the area does not come under their region and asked us to raise another request. Hence we raise one more request, till now no one has come and when we are asking, they are telling this area does not come under their region. Consider this complaint and do the need full. We face lot of mental pressure due to this.

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Jun 5, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd