[Resolved]  Samsung India — incomplete order delivery lack of fulfilment of promise

Address:180012

On line tv purrchased from Amazon order no[protected] . Samsung service order no [protected] dated 02.02.19 & latest reference no [protected] dated 04.04.19.tvnot installed due to lack of wall mounted stand even after visit of Samsung engg on 02.02.19 as. There is dispute between Samsung & amozon to supply the stand.cotacted both companies various times but no issue resolved yet.want early installation of TV / return of TV/ refund of money at the earliest.
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Mar 9, 2019
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Feb 05, 2019
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
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