[Resolved] Samsung India — inordinate delay in replacing the power cord of a fridge.

piuspius

from Delhi, Delhi

Address:

686008

I had contacted the person doing the repair and service of your fridges in kottayam on 11th may to inform that my fridge (Model rs26) is not working the next day the service person turned up and after inspection told us that the power cord needs to be replaced and it will take about two days. Now even after 18 days nobody has contacted us or acted positively.

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Jul 2, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

May 30, 2018

Updated by piuspius the name of the service centre i contacted is samsung service ( near baselius college, erayil kadavu, kottayam ). Their phone number is[protected].

Verified Support

May 30, 2018

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Jun 01, 2018

Updated by piuspius my phone no is [protected].
my email id is [protected]@gmail.com
The customer care id which I know is 1972675