[Resolved]  Samsung India — invalid screen replacement warranty as per samsung service center tonk road jaipur which is wrong

Address:

Jaipur, Rajasthan, 302029

Hi samsung team,

I have purchased samsung j7 prime on 23 september 2017 (Imei1 - [protected]/02 ; imei2 - [protected]/02) with 1 time screen replacement warranty.

My screen was broken and i went to samsung service center tonk road jaipur on 13.08.2018 and customer representative confirmed that my mobile is covered with the screen replacement warranty plan and confirmed it after checking it multiple times but they have not taken it due to lack of documents availability.
Today (14.08.2018) when i again went to service center with all the doccumnets another representative said that the mobile is not covered with screen replacement warranty plan.
As system is saying that mobile was not active during the plan, however i activated my mobile just after getting it from amazon.

Could you please help me getting my screen replace as it was purchase on 23 september 2017 and activated in september.

Points to be noticed -
On 13.08.2018 my mobile is covered as discussed with samsung service center representative, but on very next day they said that is not covered in screen replacement warranty. (Not sure what miracle you guys did)
It was activated once i received from amazon that was with in plan period but why system is taking different date for reactivation.

Please help me in getting my screen replacement warranty, would appreciate your help & support.

Thanks
Junead
Mobile - [protected]