[Resolved]  Samsung India — Irresponsible and improper diagnosing repair maintenance from the authorised service center.

Address:	629002
Website:	www.samsung.com/in/support

Prompt services
34c, "revathy" eagle compound, court road, nagercoil - 629001.
The above mentioned organization, if authorized for samsung a/c repair, you may proceed further.
My home split a/c was not working properly (Automatically getting off after sometime, not running continuously).
As per my request technician reported and checked on 10th april 2017 and told main board in the in-door unit problem for rectification cost will be rs.3, 500/
Asked to pay advance 2000/ so paid cash and got receipt (132).
On 15th april brought and fitted the main board. Paid the balance rs.1, 500/, paid cash and got receipt (143).
Still the same defect remained.
I made many phone calls to mr. Suresh and technician mr. Praveen.
No proper response daily 3 to 4 times called (Both) after 9 days mr. Suresh responded my call
I asked simple question i have spent rs.3, 500/ no improvement “what to do further”
He told stabilizer has to be changed.
I did not agree, then they replaced new stabilizer on 19th april 2017.
Again the same defect remained.
So i called and informed to mr. Suresh and technician mr. Praveen.
No proper response daily 3 to 4 times tried (Both) today morning went and asked "paid rs.3500/
No result
Then both came and checked the out door unit after found the capacitor for compressor and fan was in very bad condition (Photos attached)
Today 10th may 2017. They replaced the 2 capacitor and charged the a/c gas for this charged rs.3, 000/ paid cash and got receipt (175).
10th april started 10th may finished.
One month i suffered by their improper diogonising
Spent totally rs.6, 500/
It clearly shows all these proplems arised due to failed capacitors.
Why should we prefer authorized service centers and to pay unnecessary expenses and suffer for a month.
Like these organizations will spoil the product name.
How can i buy samsung product in future?
What will be the compensation for my losses (Money, energy & effort?)

From,
Junaith hussain,
12/95 - katchapura street,
Edalakudy, kottar,
Nagercoil-629002.

Contact : [protected]

Mail id : [protected]@gmail.com