[Resolved] Samsung India — issue with newly bought phone & misbehaviour with service center executive | |||
Ravikant singh 3:08 pm (3 hours ago) To hc. Hong Dear sir, Today was my second visit to samsung service center and again today despite entertaining my phone one again i was fooled by the representatives of your service center. Dont know where i made mistake. Either buying samsung phone is my mistake or visiting service center was my mistake. I bought my phone on 20.08.2018 & today is 12th day and i visited service center twice with same problem. It is not possible for me to visit service center every alternate day with same problem in hope to get it resolved. Atleast this was never expected from reputed company like samsung. If you check my mail id you will get to know that i am regular customer of samsung but if this type of service is provided then i am sorry to say i will have to switch to some other brand. Request you to kindly look into it and sort out my problem at earliest. Was this information helpful? | |||
Dec 4, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Nov 03, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |||
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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and I was not given any reference ID by your customer care.
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd