[Resolved] Samsung India — J5 prime mobile

Arun Adalja

Address:

New Delhi, Delhi, 36005

I purchased j5 prime mobile from ssk retailer Rajkot 15 days back.i founentd that while opening internet and google virus warning was given and I am not able to go further.complained to retailers they tried but not able to remove it.they told to go service centre.but service centre formatted but next day isit to service centresame problem.i wrote mail to customer care and they telephoned me asking about ref no from service centre but they did not give any ref no.still the fellow doubted about my visit to service centre.still matter is not resolved.bakvas people.poor customer service.

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Mar 13, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd