Samsung India — Led smart tv service

Address:	501203
Website:	SAMSUNG CONSUMER PRODUCTS

Dear Sir
I had purchased from bajaj electronics attapur outlet Samsung led model no. 40JU6470U for 79900 cash payment. srl. no.0A453PCG500124R and was working well.
The fault in the remote of the Smart TV has been encountered.
The experience of service is with Samsung is described bellow
The Samsung product complaint was given on 19/05/2016 received ref number [protected] at 17:16, follow-up call on 23/05/2016 and message received on 23/05/2016 the service engineer chandrakanth mob no [protected] has been assigned against reg no.[protected] no response received. I had been contacting Mr. Suresh[protected] no response and got the mob no [protected] when I ever I am calling the message used to be “I am busy call later” and on 19/05/2016 I was trying to contact Mr Suresh “continuous messages received at 10.20 am and 10.43 am “ I am in meeting” on 21 may at 16.19 “sorry, I am busy call back later” I had messaged customer is more important after that on 03 June, on June 04 the messages were like this only,
19/05/2016 msg recvd quote [protected] at 11.36
Service order [protected] at 17:38 OTP 301202
Service engg no [protected] so no [protected] at 17:50 when contacted him he is not for the area where I am residing.

21/05/2016 msg rcvd no[protected] at 16.30 OTP 589307
04/06/2016 msg recd at 18.48 serv eng name Purushottam mob no [protected] has been assigned ser ord no. [protected] he had visited on o4/06/2016 ascertained the remote is not working. Which took almost 15 days from Samsung to ascertain that the remote is not working, which is my complain

My complain has been resolved but i am intimating my experience so that any customer like me should not face this type of problem

how much mental truma i had for 21 days who will pay for my trumma

VISWESWAR RAO
MOB NO.[protected]